The post holder will be competent and proficient in delivering the requirements of the role working as part of a multi-disciplinary team with children and young people within the Community Paediatrics Service. They will be able to demonstrate the Trusts Values and Behaviour Framework at all times. The post holder may be required to work in a variety of settings. The post holder will provide an efficient administrative support to the team, whilst also supporting the clinical team within the clinic setting.
Provide a confidential administration support as required including minute taking, organising meetings, collating and maintaining data basis. Maintain an effective office support system including filing, photocopying, faxing, scanning and reception duties on behalf of the Paediatric Clinicians. To provide clinic support to medical and nursing staff through clinic set up and ensuring infection control measures are completed throughout the clinic. To collate and analyse data relevant to service need which may include Was Not Brought (Did Not Attend) rates, referral rates, training compliance etc.
Greet and escort service users to the appropriate clinician Support the clinician with the completion of demographic information on forms as requested. Keep a record of requested investigations and chase results as per process and inform clinician when the results are available. To maintain and develop skills and knowledge to deliver a range of care and interventions under the guidance of a registered practitioner and set an example of good practice to other team members including skill sharing. Is able to identify and minimise risks within the overall organisational risk frameworks and is able to report risk.
This includes applying knowledge of role in the wider safeguarding agenda. Ensures that service user experience is core to all clinical and service development, gaining support from the appropriate corporate teams as required. Ensure own actions support and promote equality, diversity and the rights of patients, the public and colleagues within the health care environment at all times. Maintain electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required.
Ensure patient personal details are constantly updated and accurate and that patient records are tracked in accordance with Trust requirements. To implement any local secretarial procedures and changes to working practices that may be required and as agreed. Maintain Trust/Service databases to meet national DoH, Local, Directorate and Trust targets. Undertake surveys and/or audits relevant to own role, including staff survey.