Senior Platform Owner - Member Experience
Hours: 35 hours
Closing Date: Thu, 9 Apr 2026
Location: Skipton
At Skipton, we’re building the modern mutual of the future, one where seamless, secure and intuitive digital experiences help our members feel supported at every moment that matters. The Member Experience Platform is at the heart of this ambition, powering our Mobile App, Member Portal and Customer Identity capabilities. As our Senior Platform Owner, you’ll take strategic ownership of this critical platform and help define the next generation of member‑facing digital experiences across Homes, Money and Membership, ensuring our services feel effortless, personal and human. Your leadership will directly shape the digital channels used daily by more than a million members, giving you the rare opportunity to make a meaningful difference at real scale.
Why This Role Matters
You’ll guide long-lived cross‑functional teams working with autonomy and purpose across App, Portal and Identity capabilities, supported by the Society’s modern engineering ecosystem, including automation‑first CI/CD pipelines, observability by default, decoupled architecture, cloud platforms, API and event‑streaming foundations. Working in partnership with Product Owners, Platform Leads, Engineers, Security, Architecture and Data teams, you’ll own the multi‑year platform vision, define platform contracts and standards, drive resilience and accessibility, and continuously evolve the platform to meet the needs of members, brokers and colleagues. You’ll role‑model our behaviours: Be Accountable, Be Curious, Be Collaborative, Be Brave and foster a culture where teams can innovate safely, experiment, and deliver small, frequent improvements that compound into exceptional experiences.
What You’ll Be Doing
Senior platform leadership across the entire Member Experience Platform: setting a multi‑year vision that unifies our App, Portal and Identity capabilities into a coherent, stable and continuously improving ecosystem. Oversee sub‑platforms led by Platform Managers, ensuring clear platform contracts, versioned architectural boundaries and consistent standards for performance, scalability, security, access management and resilience. Guide technology adoption, steward platform budgets, optimise resource allocation and champion automation‑first and observability‑by‑default practices. Mentor cross‑functional teams, elevate craft and capability, embed healthy governance, risk management, continuous improvement and incident/problem management. Act as a senior voice in shaping digital identity, device security, authentication journeys and friction‑free sign‑in experiences, ensuring the right changes land safely, in small steps, and deliver meaningful improvements to our members every month.
What do we need from you?
1. Leadership in high‑performance digital delivery – a track record of driving fast, safe flow, reducing lead times, increasing deployment frequency and keeping change‑failure rates consistently low through automation‑first, observability‑led and decoupled delivery practices.
2. Obsession with building the right thing for members – work backwards from member needs, use insight and evidence to invent on their behalf, and shape world‑class App, Portal and Identity experiences that are simple, personal and intuitive.
3. Strategic platform ownership at scale – deep experience managing complex digital platforms, setting multi‑year vision, shaping architecture, defining standards and ensuring the platform is secure, resilient, scalable and continuously improving.
4. Inspirational leadership & cross‑functional influence – mentor Platform Leads, Product Owners and engineers, build strong partnerships across Architecture, Security, Risk, Product and Finance, and communicate complexity with clarity.
5. A values‑led, data‑driven mindset – role‑model Skipton’s behaviours: Accountable, Curious, Collaborative, Brave, making evidence‑led decisions, managing suppliers and budgets effectively and creating a culture of continuous improvement and psychological safety.
What You’ll Bring
Strategic platform leader with deep experience managing complex digital platforms at scale, ideally spanning mobile, web and identity technologies. A blend of strong architectural awareness, platform lifecycle management expertise, and the ability to translate business needs into a clear platform roadmap shaped by evidence and data. Expertise in inspiring and developing teams, influencing senior stakeholders and driving high standards around security, access control, resilience, automation, performance and user experience. Comfortable leading within a product‑centred, agile, platform‑based organisation, balancing operational excellence with forward‑looking innovation. Strong communication, budgeting, supplier management and risk ownership. Role‑model Skipton’s behaviours and passion for shaping digital experiences for millions of members.
What’s In It For You
* Annual discretionary bonus scheme
* 25 days annual leave + bank holidays, rising to 30 with service
* Holiday trading scheme
* Up to 10% employer pension contribution
* Colleague mortgage (conditions apply)
* Hybrid & electric car salary sacrifice scheme
* Private medical insurance
* 3 paid volunteering days per year
* Inclusive colleague networks (Carers, Pride Alliance, and more)
* Wellbeing benefits including cycle to work and discounted gym membership
* Strong commitment to training and development
Ready to Make an Impact?
Join us and help build the next generation of digital solutions at Skipton, the happiest place to live in Great Britain. This is your chance to innovate, collaborate and create technology that truly matters.
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