Reporting to: General Manager Hours: 30 per week, 8am – 4pm or 1:30pm – 9:30pm, on a rota including 1 weekend in 4 About the Role: YMCA Reading is seeking a proactive, organised, administrator to join our dedicated Support and Housing Team. In this key role, you’ll be the first point of contact for residents, visitors, and professionals – helping ensure smooth operations and outstanding customer service across our organisation. What You’ll Be Doing: * Acting as a first point of contact via reception, email, phone, and in person – delivering excellent customer service * Provide vital administrative support to the Support and Housing Team, including tenancy sustainment tasks * Monitor room voids, support assessments, and move-on processes * Assist with rent tracking and issuing of reminder/warning letters using our in-house systems * Help maintain weekly tenancy sustainment reports * Carry out day-to-day filing and bookkeeping administration * Monitor and manage shared email inboxes * Manage and maintain the purchase order system, ensuring accurate records are kept * Support cross-team projects aligned with YMCA Reading’s strategic objectives * Maintain confidentiality and uphold data protection standards * Attend training and development opportunities as required What we’re looking for: You’ll be confident working both independently and collaboratively, with a strong focus on accuracy, communication, and confidentiality. * Experience in a busy, customer-facing environment * Strong administrative skills with attention to detail * Confident managing multiple priorities * Excellent verbal and written communication skills * Skilled in Microsoft Office, especially Excel * Able to manage confidential information with discretion * Calm and professional approach to challenging behaviours * Ability to take initiative and work with minimal supervision * Experience in housing, support, or charity sectors * Knowledge of tenancy sustainment or housing administration Role details: * Shift pattern: 8am – 4pm or 1:30pm – 9:30pm, on a rota including 1 weekend in 4 What we offer: * Private medical insurance * Free flu vaccination * Cycle to work scheme * Discounted food in our Cafe * Tech Scheme * Discount on hire of our community spaces. * Free on site Parking * Company pension Any appointment will be subject to suitable references and an enhanced DBS check Why Join us? Everyone should have a fair chance to discover who they are and what they can become. YMCA believes in fairness and opportunity. These are essential building blocks for a full and rewarding life: a safe home, acceptance, guidance, friendship, physical and mental health, academic support, employability skills, and access to real opportunities Many young people have never known these things, other people have lost one or more as they grew up, but we all need them. All of us. At YMCA, we provide these critical foundations for a fresh, strong start for young people and a better quality of life in the community