Salary: £32,000 - 32,000 per year Requirements: Previous experience in an IT support or Service Desk environment Strong customer service skills with a technical mindset Knowledge of Microsoft technologies (essential) Understanding of ITIL principles (advantageous) Strong problem-solving skills and ability to work under pressure Good communication skills and a proactive approach Responsibilities: Provide first-line support through the IT Service Desk Deliver excellent customer service while resolving technical issues Support users with hardware, software, and system-related queries Assist with hardware commissioning and decommissioning Work closely with Technical Analysts to support wider IT operations Troubleshoot and resolve IT issues in a timely manner Support the delivery of Digital, Data and Technology services Assist with general IT support tasks across the organisation Maintain accurate records of incidents and resolutions Continuously develop technical knowledge and skills Support the team with ongoing improvement of IT services Technologies: Cloud Hardware Support ITIL More: We are Market 36 Recruitment, currently recruiting for an IT Support Officer for our client in the public sector. This full-time temporary position offers a fantastic opportunity to work with a forward-thinking IT team that supports the delivery of Digital, Data, and Technology services. You will have the chance to gain experience with modern cloud-based technologies in a supportive team environment located in Rochford, Essex. We offer a salary of £15.99 per hour (PAYE) and provide a nurturing workplace culture to enhance your skills. last updated 16 week of 2026