About Us Metropolitan Thames Valley Housing is one of the UK`s leading providers of affordable housing and care and support services. We employ over 1900 people to manage and develop our large portfolio of nearly 56,000 homes serving over 75,000 customers across London, the East Midlands, Southern and the East of England. This role We're recruiting for a Senior Business Support Coordinator to play a key role in supporting our Metworks and Property Services function. Working closely with the Performance and Delivery Manager and senior managers, you'll provide high quality operational, performance and business support across regional teams. You will ensure services are delivered efficiently, compliantly and consistently, while using data, systems and insight to drive continuous improvement and enhance our customer's experience. Key aspects of the role include: Supporting operational delivery through assurance, audits, compliance and effective business processes Providing performance insight, analysis and reporting to identify trends, risks and improvement opportunities Supporting training, development, systems and business change across regional and national teams Acting as a trusted point of coordination between operational teams and senior stakeholders What you'll need to succeed Strong ability to analyse, interrogate and interpret data to support decision making and performance improvement Experience of audits, assurance activity and ensuring compliance with business processes Confidence using IT systems and data (e.g. reporting tools, business systems, spreadsheets) Ability to build effective working relationships with a wide range of stakeholders A proactive approach to continuous improvement and problem solving