Salary: £60,000 - 85,000 per year Requirements: Professional ITSM expertise supported by certifications such as ITIL Deep understanding of IT service management frameworks and cross-domain IT disciplines (Applications, Data, Infrastructure, Service Management) Strong capability in incident, problem, and change management, including minimizing impact and managing workarounds/known errors Proven experience running IT Service/Operations functions in complex or large organizations Skilled in leading teams (5 FTE) and managing multiple vendors, including day-to-day service delivery with major partners such as Fujitsu Demonstrated track record in optimizing IT services, improving service levels, and driving cost efficiency Responsibilities: Shape and deliver our IT service strategy, ensuring consistent services across the business Oversee core IT service processes, including incident, problem, change, and service introduction Set clear standards and manage risks for operational resilience and disaster recovery Monitor SLAs and KPIs while promoting best-practice frameworks like ITIL Act as an escalation point and collaborate with senior leaders and suppliers Lead a high-performing IT Service team by setting expectations and promoting accountability Manage budgets to ensure maximum value from internal teams and external partners Technologies: ITIL ITSM Support Spark More: We are on a mission to make credit work better for all, treating people with dignity and helping customers pay off their Lowell debt in practical ways. Were proud to be recognized as one of the best places to work in the UK by The Sunday Times. Our culture celebrates inclusivity and supports the well-being of our employees through various benefits, including a discretionary annual bonus, flexible benefits, hybrid working, onsite parking, and generous holiday options. We provide a supportive environment that encourages personal and professional growth, and we welcome applicants from diverse backgrounds. Join us in making a difference in the lives of millions. last updated 11 week of 2026