Your newpany
We are recruiting for a well-known organisation who specialises in finding suitable amodation for vulnerable adults, including people with learning disabilities. This is a temporary-to-permanent position, ideal for experienced candidates seeking long-term employment with a supportive team.
Your new role
As a Tenancy Support Officer, you will play a vital role in managing and supporting our tenants, ensuring all housing management services are delivered to the highest standards. The area you will be covering consists of: Cheltenham, Gloucester, Worcester and South Wales. You will be visiting properties 4 days a week, with 1 day from home/ the office for administration. This is a full-time position, starting as a temporary worker with the opportunity to transition into a permanent position. The ideal candidate would be seeking long-term employment. Enhanced DBS required.
Key responsibilities include:
• Ensure all housing management functions arepleted to a high standard, including voids, lettings paperwork, inspections, rent/service charge arrears resolution, tenancy breaches, and adherence to internal procedures.
• Assist with facilitating property access for contractors as needed.
• Conduct property move-in and move-out inspections.
•plete Tenancy Oue Stars for each client, providing quality, personalised support in coordination with the Care Provider.
• Ensure properties are ready to let as quickly as possible after bing void.
• Report and respond to safeguarding and anti-social behaviour (ASB) incidents, accidents, and near-misses appropriately.
• Act as a point of contact, fostering positive relationships with localmunities and Care Provider partners.
• Support the Admin team in collecting documents from tenants for Housing Benefit applications or resolving suspensions.
• Collaborate with Maintenance andpliance teams to ensure timelypletion of responsive repairs and maintain properties to a high standard.
• Address health and safety concerns immediately and ensure they are resolved promptly.
• Participate in stakeholder meetings, providing feedback to teams and management.
• Ensure Housing Benefit paperwork ispleted at sign-up or as soon as possible and report any issues to the Finance team.
• Provide daily, weekly, and monthly reports to the management team through internal housing software, keeping CRM system notes up to date.
• Engage tenants through activities like feedback surveys to promote involvement.
This role offers apetitive salary of £ per hour (inclusive of holiday pay) and a fixed contract, Monday to Friday. In addition to the salary, thepany provides aprehensive training and induction program to ensure that you are well-prepared for your role, with further opportunities for progression within thepany.
What you'll need to succeed
• You will require a full driving licence and access to a vehicle with business cover.
• An Enhanced DBS.
• Preferably you will have a CIH qualification or 2+ years of relevant experience.
• Excellent time management,munication, problem-solving, and people skills.
• Discretion when handling sensitive information.
What you'll get in return
This is a fantastic opportunity to transition into a permanent role withprehensive training and an induction program not available elsewhere.