1. Chance to join a growing finance technology company
2. Be part of a diverse and inclusive company
About Our Client
My client is a FinTech company that offers financing solutions to small and medium-sized businesses.
Job Description
3. Collections and recoveries understanding (customer contact strategy awareness)
4. To provide a first-class service relating to the resolution of any non/under-paying merchant
5. Case management of high-value accounts in arrears across varying and unique circumstances
6. Handling inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
7. Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both parties
8. Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
9. Strong communication skills, accuracy, and confidence
10. The ability to deal with a variety of challenges, innovate and think on your feet
11. Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
12. Data input, accurately inputting data across multiple systems
The Successful Applicant
13. Fluent in English and German
14. At least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environment
15. Organised and adaptable
16. Hubspot proficiency
17. Knowledge of Excel
18. Insolvency knowledge
19. Legal escalation understanding
20. Attention to detaila and confidence working with data
21. Team orientated
What's on Offer
22. Private Medical insurance
23. Enhanced Maternity and Paternity Leave
24. Modern and sophisticated office space in Central London
25. Free Gym in office building