Job Description
A fantastic opportunity to join well known, growing and well considered Medical Devices company
Job Title: Technical Account Manager - Engineering
Territory: North West and West Midlands
Package: £35-40K Basic + Car OR Car Allowance, Pension, Healthcare, Death in Service, Phone, Laptop, Holiday
Summary
Purpose – Ensure customer satisfaction and product reliability through the delivery of regular technical account management, on-site service and account review to serve & support customers in order to never lose an account Objectives – drive satisfaction and delight of all stakeholders per account Accountable for – supporting the Sales Unit to achieve targeted sales growth, customer management (satisfaction & delight), SLA Delivery, DOPS training, IB reliability Key stakeholders – own EBME, SSD, Decon – network other stakeholders
Main Responsibilities/Main Tasks
1. Responsible for the delivery of technical account management to include on-site service, damage prevention and KPI review to identify best practice routine equipment handling to customers through coaching, education and training activities.
2. Create and deploy actions plans t...