Job Overview
We are looking for a proactive and highly organised Clinical Admin Officer to join our dedicated Pain Management Service within the Medicine team. This is a part-time opportunity, offered on a 12-month fixed-term basis, ideally suited to individuals with proven administrative experience and a collaborative approach to supporting multidisciplinary teams.
This role offers a fantastic opportunity to contribute to the delivery of high-quality patient care by providing comprehensive administrative support to our team of Consultants, Nurses, Physiotherapists, and Psychologists.
Main duties of the job
* Delivering high-quality administrative support across the department
* Managing your own workload effectively using planning tools, and escalating any issues affecting deadlines in a timely manner
* Processing urgent correspondence and medico-legal documentation as requested by Consultants, in line with Trust procedures
* Handling internal and external enquiries from colleagues, GPs, and patients with professionalism and efficiency
* Maintaining accurate and confidential records, both digital and paper-based
* Uploading medical documentation to the Trust’s Electronic Patient Record (EPR) system
* Assisting clinicians with correspondence through Epic, ensuring all required information and attachments are included
* Managing telephone enquiries in accordance with Trust and departmental standards
* Using Trust-approved IT systems to carry out day-to-day tasks
Working for our organisation
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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Detailed Job Description And Main Responsibilities
What We're Looking For
* Proven experience in an administrative role, preferably within a healthcare setting
* Excellent organisational and time management skills
* A flexible and positive attitude towards change
* Strong communication skills and attention to detail
* Confidence in using IT systems and adapting to new technologies
* A commitment to maintaining confidentiality and high standards of data handling
For a full list of duties and requirements, please refer to the job description and person specification attached to this vacancy.
We may close this advert early if we receive sufficient applications
Note: this role does not offer sponsorship.
Person specification
Qualifications
Essential criteria
* Good education to GCSE standard or equivalent experience
* ECDL or equivalent
* NVQ Level 3 Administration or equivalent practical knowledge
Experience
Essential criteria
* Experience of working in an office environment
* Competent with current software programmes (i.e. MS Word, Excel, PowerPoint)
* Experience of working within a team environment
Desirable criteria
* Working in the NHS either in a hospital/private practice/GP setting
* Call Centre experience
Skills and Knowledge
Essential criteria
* Logical reasoning i.e. providing/receiving routine/sensitive information requiring tact
* Basic numeracy and literacy
* Ability to communicate clearly
* Ability to work with minimal supervision
Desirable criteria
* Conversant with hospital information systems
* Understanding of medical terminology
Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.
Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.
We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.
We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.
Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.
Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.
Apply online now
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