VoCoVo specialises in innovative communication solutions tailored for businesses, particularly within the retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. With over 250,000 users across more than 10,000 locations in 21 countries, and recognition as one of the top 100 best small-to-medium size businesses to work for, join us on our journey! Role Overview At VoCoVo, our software engineering teams develop our Software as a Service (SaaS) offerings that run on our cloud computing platform, and the software that runs on our large estate of hardware appliances 'on prem' at our customers' stores. As Technical Lead of our "Red Pandas" team you will split your time approximately 60/40 between technical leadership and line management/team building. Red Pandas are focused on the services and tools that facilitate the management of our customer estates at scale. The team provide tools for our retail customers, customer support team and channel partners/distributors, enabling them to install, configure, maintain and update the software and firmware deployed in stores. The work spans the full stack from the user interface within the cloud service to the computing hardware in each store. This team is supported by a Systems Engineering team who are responsible for networking, in-store hardware and OS, a Cloud platform team and an Enabling team who provide overarching technical strategy and architecture. Please note, to apply for this position you must be based in the UK and have the legal right to work in the UK. This role is largely remote but would require visits to our Oxfordshire or Cheltenham offices once a month for team meet-ups/key meetings. What we're looking for The following are desirable, but we do not expect you to have them all: Prior experience of leading/having a significant impact upon the design, development, testing and maintenance of a large software project. Strong backend engineering experience with TypeScript/Node.js, we are also open to experience with other backend languages. API implementation and utilisation experience, including API design. Cloud experience (ideally Azure), experience with any modern cloud technology is appreciated. Previous experience as a Technical Lead or Line Manager and an appreciation for the importance of career progression planning. Agile team leadership and experience with Agile methodologies/processes. Excellent communication skills (ability to explain complex concepts clearly) and a leadership style based upon a foundation of empathy and humbleness. Design and maintenance of SQL and NoSQL databases. Containerisation experience (Docker/Kubernetes) and a strong appreciation of CI/CD. "Nice to have" skills Experience working with fleets of IoT hardware, or equivalent challenges of remote systems - even as a personal project. Experience with modern frontend development tools and libraries such as React. Exposure to and understanding of remote device software updating tools, such as Mender. An understanding of MQTT messaging protocol (Sparkplug). Experience with event-driven systems (State machine). A strong understanding of networks/networking fundamentals. What you'll do Contribution as a key member of the technical leadership team for Product Development, alongside successful collaboration with Architects and Team Leads to make and record evidence-based architectural decisions. Day to day management of a team of up to 5 Software Engineers and 1 QA Engineer, whilst also mentoring less experienced engineers and impacting across other teams. Building and leading the team whilst enabling them to thrive within an enjoyable, supportive and fun working environment. Own and take responsibility for the end-to-end development of software applications and the development of robust and scalable TypeScript/JS. Work closely with the Product Owner and your team to agree the scope of work for each sprint. Contribute to the technical roadmap, research new solutions and produce demonstrations/PoC's. Ensure that release management processes are suitable for managing multiple release channels, to accommodate the varied populations of hardware at customer premises. Conducting code reviews and championing high coding standards to maintain code quality. Liaise closely with the Systems Engineering team, who provide the Linux platform for the 'on prem' hardware appliances. Take responsibility for addressing technical debt on an ongoing basis. Act as a key mentor for less experienced engineers, including those in other teams. What does success look like? Your team are producing great work due to thriving in a supportive and enjoyable environment. VoCoVo are able to set-up and maintain the appliances in tens of thousands of retail stores. ≥99.5% store uptime. Tripling of the number of stores, without increasing the number of installation and support staff. Salary Salary range: £80,000 - £85,000 Benefits 25 Days Holiday Bank Holidays (increases with years of service) Option to Buy or Sell 5 days holiday each year Sick Pay - 8 weeks full pay, 4 weeks half pay Life Assurance - (4 times basic pay) Private Medical Insurance Employee Assistance Programmes (EAP) Cycle2Work Scheme Electric Car Green Salary Sacrifice Scheme Enhanced Maternity & Paternity Package Child Care Scheme Training & Development Company Organised Events Pension (Royal London Group) 5% Employer Contribution Matched Apple MacBook, Wireless Magic Mouse and Keyboard, Monitor and Headphones Diversity and Inclusion At VoCoVo, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity, innovation, and collaboration, ensuring all team members can flourish. Join us in shaping the future together. We are also committed to ensuring an inclusive recruitment process, so please let us know if you need any reasonable adjustments at any stage. Company Values Embracing VoCoVo's 'VOICE' Values is important to us, shaping our collaborative and innovative culture. VALUED Our Colleagues, Customers, and Stakeholders are valued; treated with respect, empathy and operate with honesty and integrity ONE TEAM Collaboration of all for VoCoVo’s happiness and success INNOVATION Our products are constantly evolving to tackle the pain points of retailers across the globe CUSTOMER FOCUSED Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations EMPOWERED Our people are empowered to do the right thing and make decisions without loads of red tape If you feel this could be the right fit, apply now!