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One Stop - Customer Service Assistant, Stoke-on-Trent
Client: One Stop
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
3432b4385b5d
Job Views:
31
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
One Stop • Stoke-On-Trent • Apply by 12-May-2025
About the role
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this role, you will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance.
You will play an important role in daily store operations, ensuring customer satisfaction and store safety.
You will be Responsible For
* Serving customers with passion and pride, providing natural service.
* Encouraging customer feedback through surveys.
* Working across all store areas, including online, tills, replenishment, vending, and stock routines.
* Following safety training and procedures.
* Participating in seasonal, community, and charity events.
* Understanding store performance and contributing to profit.
* Living our values, creating an inclusive atmosphere, and following policies.
* Clocking in and out accurately.
* Following security procedures and wearing safety equipment.
* Following the 'think 25' policy for age-restricted products.
* Responding promptly to assistance calls and explanations to customers.
* Maintaining a clean, organized store environment.
* Potentially managing shifts in absence of supervisors.
* Completing all relevant training for safety and legal compliance.
If the store has a Post Office Local, duties include managing daily operations and passing background checks for financial and criminal records. Failure to pass these checks will result in withdrawal of the job offer.
Flexible Working
We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.
Core Purpose
Serving our customers, communities, and planet better every day.
Values
* Customers are at the heart of everything we do
* We treat each other well
* We work as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week, offering a wide range of products and services including cash machines, Post Office, lottery, and vending solutions.
As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and supply our stores from three distribution centers.
Please Note
Applicants must be above the school leaver’s age in their country. Please check your local school leaver age for eligibility.
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