Avirtua Birmingham, England, United Kingdom
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Avirtua Birmingham, England, United Kingdom
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Role Overview
* Role: Resident Experience Associate
* Reporting to: Leasing Manager
* Shift Pattern: Four days out of seven, 10am-8pm
* Property: Cortland Broad Street, Birmingham
* # Of Units: Circa 440 Units
* Amenities: Resident Lounge, Workspaces, Gym, Courtyard, Sky Lounge
Company Overview
At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in US Build-to-Rent (BTR), our high performance continues to drive exponential growth and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.
With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level.
We are looking for above and beyond team members to help create the new gold standard for renting in the UK one with the highest level of service where the resident always comes first.
Role Responsibilities
As Resident Experience Associate (REA) you will help the Leasing Manager oversee the operation of a multimillion pound, build to rent development. Being the face of our brand and responsible for creating a community within the building by providing an unparalleled level of customer service. You will take the lead on resident engagement, building rapport with our customers, ensuring compliance, and maintaining site presence to support the needs of residents from a range of backgrounds. The role involves coordination of Resident Events and more. This is a diverse and challenging role, ideal for someone passionate about interaction and driven to succeed. You will be organized and agile to manage whatever comes your way.
The Problem Solver
* Always ready to take charge and find solutions, no matter the challenge
* Able to multitask; processing applications and handling resident calls simultaneously
* Dynamic problem solving, well-organized, and able to work under pressure
* Proactive listener, able to provide feedback and act on reasonable requests
The Rule Enforcer
* Go above and beyond for residents, understanding rules are for safety and order
* Handle difficult tasks with empathy but firmness
* Understand building legislation and procedures to ensure safety and security
* Complete onsite testing protocols and record compliance accurately
The Tour Guide
* Discover residents' needs, show them around amenities and apartments, highlight benefits
* Highlight unique features and benefits, differentiating the development
* Create added value by anticipating needs and addressing concerns
The Impact You Can Make
* Ensure residents are happy and loyal to your community
* Maintain excellent communication with residents, vendors, and staff
* Thrive in a fast-paced environment, responsible for the community’s success
* Build trust with management through competence and initiative
* Motivated to find solutions and inspire others
Building Blocks of Success
* Excellent customer relations skills, energetic and enthusiastic
* Health and Safety conscious, ensuring safety for all
* Effective communication with residents, vendors, and colleagues
* Resourceful problem solver, up for challenges
* Highly organized, able to prioritize and multitask
* Impeccable record-keeping and reporting skills
* Tech-savvy and computer literate
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Administrative and Support Services
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