Customer Service Executive
Location: South Manchester (Hybrid – 3 days in office, 2 remote)
Salary: £23,000 – £25,000 DOE + benefits
The Company
Join a fast-growing tech-driven business that provides innovative solutions to the payroll and contractor market. With cutting-edge software and a strong reputation for service excellence, this company is shaping the future of workforce management. Their collaborative culture, supportive leadership, and exciting growth plans make it a fantastic place to develop your career.
The Role
As a Customer Service Executive, you’ll be the first point of contact for clients, agencies, and contractors — ensuring they receive outstanding service every time. From resolving queries to supporting onboarding and system use, you’ll play a vital role in delivering a smooth and professional customer experience.
What you’ll be doing:
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Responding to client and contractor queries by phone, email, and live chat
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Supporting onboarding processes and system navigation
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Building strong relationships to ensure positive customer experiences
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Working with internal teams to resolve issues quickly and effectively
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Maintaining accurate records and ensuring compliance across processes
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Providing feedback to help improve processes, products, and service delivery
About You
We’re looking for someone who is:
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Experienced in customer service, ideally within payroll, umbrella, recruitment, or a fast-paced office environment
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An excellent communicator — clear, professional, and confident on phone and email
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Strong on organisation and attention to detail, with the ability to manage multiple priorities
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Proactive, approachable, and keen to learn new systems and processes
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A real team player who enjoys solving problems and supporting clients
What’s on Offer
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£28,000 – £32,000 DOE
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Hybrid working (3 days Manchester office, 2 days remote)
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25 days annual leave + bank holidays
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Pension, life assurance, and wellbeing support
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Career development in a growing, forward-thinking business