Claims Assessor – International Casualty
Salary: National : Circa £38,000, London: Circa £47,000
This is a great job for someone who has experience handling complex casualty claims—whether UK liability or international—and is ready to take ownership of a diverse portfolio. You'll enjoy problem-solving and negotiating fair outcomes for customers, thrive in a fast-paced environment, and want to make a real impact in a market-leading claims team. This role suits someone who values collaboration with stakeholders and external partners while delivering exceptional customer service.
A bit about the job
You'll assess and decide casualty claims directly from customers, managing the process from investigation and negotiation through to settlement. This role is critical to delivering fair outcomes and maintaining our reputation for excellence. You'll join a dynamic team that handles complex, high-value claims across multiple jurisdictions, working closely with brokers, suppliers, and internal teams to ensure smooth resolution.
Skills and experience we're looking for
* Proven experience in casualty claims handling (UK liability and/or international), ideally within the London Market.
* Strong technical knowledge of claims processes and regulatory standards.
* Excellent communication and negotiation skills.
* Ability to manage complex cases accurately and efficiently.
* A proactive approach to problem-solving and continuous improvement.
What you'll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
* Salary Circa £38,000, London: Circa £47,000 (depending on location, skills, experience, and qualifications)
* Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva's.
* Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
* 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
* Aviva-funded Private Medical Benefit to help you get expert support when you need it
* Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
* Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
* Brilliantly supportive policies including parental and carer's leave
* Flexible benefits to suit you, including sustainability options such as cycle to work
* Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
* We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
We're inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email