This is a fantastic opportunity to join a market leading manufacturing firm based in Peterborough. If you’re looking for Customer Support jobs in Peterborough or want to develop your career in a supportive team environment, this could be the role for you.
The Job – Customer Support Administrator (Peterborough)
If you are searching for Administrator jobs in Peterborough or have experience in customer service and admin roles, this position offers excellent long-term prospects.
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Manage inbound customer enquiries via email and phone.
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Investigate and resolve a range of customer queries.
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Log and process sales orders, working closely with the wider business.
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Produce quotations.
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Provide technical support to customers.
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Manage customer complaints.
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Oversee delivery schedules – arranging transport/collections when required.
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Back order management.
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Update and manage an internal CRM system.
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Support an external sales team, providing stock and lead time information.
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Communicate effectively with internal teams and third parties.
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General office administration.
The Individual – Customer Support Administrator
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Strong team player.
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Previous experience in a B2B product-based customer support role would be a distinct advantage.
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Excellent written and verbal communication skills.
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Able to solve problems effectively and efficiently.
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Able to multi-task and manage high volumes of work.
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Tenacious and able to work under pressure.
The Company / The Benefits
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An ambitious and successful SME, operating globally from its Peterborough headquarters.
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An established and well-regarded employer in the local Cambridgeshire market.
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A great team environment, with a strong emphasis on employee engagement.
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Working hours, Monday to Friday, 8.30am – 5pm (office based)
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Salary up to £28,000 per annum
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25 days holiday (increasing with length of service), plus bank holidays.
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Life Insurance.
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Employee incentive scheme, shop discounts, etc.
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Generous pension scheme.
Location: Peterborough (commutable from Cambridge, Stamford, Huntingdon, March, Spalding and surrounding areas).
For more information, please apply or get in touch directly with Lisa Wright Recruitment