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Job Description
Job Title: IT Team Leader (3rd Line)
Location: Clyde, Scotland - On site
An opportunity is available for a 3rd Line Engineer & Team Lead to build and grow a team of support technicians supporting training systems for armed forces personnel.
We seek a skilled 3rd line support engineer with team lead experience to form a new team of 2nd/3rd line technicians. This role offers growth in IT knowledge and management skills, requiring good leadership and communication skills to mentor junior team members. A solid understanding of IT support is essential, with opportunities for training in relevant technologies. We value respectful workplaces and technological innovation, aiming to expand our support team regionally.
The role involves working with remote UK teams and liaising with customers to meet contractual expectations. You will develop processes and instructions to support customer needs and meet KPIs/PI’s.
Your role
This position involves providing technical support and solutions for legacy and future training systems at Faslane, Helensburgh, on-site only due to the nature of support required.
Knowledge of military security, PDR/JSP’s is advantageous. You may also engage in projects elsewhere occasionally. Maintaining high customer satisfaction through clear communication and support within your role is crucial. You will also contribute to team targets through various tasks, including document reviews and system installations. Prior experience in similar roles is beneficial.
Your Experience
Leadership experience combined with a solid understanding of IT support and infrastructure is required. Key technologies include:
* NetApp
* Virtualisation (VMWare V-Sphere)
* Microsoft Server 2019
* CISCO / Juniper Network Switches
* McAfee
* ITIL Processes
Desirable skills include:
* SPLUNK
* Microsoft Windows 10
* Active Directory
* SharePoint
* Knowledge of PDR/JSP’s
Support hours are 0800-1600, with no on-call duties.
Your Benefits
* 26 days annual leave plus public holidays (flexible)
* Pension with double matching contributions up to 10%
* Life assurance
* Company incentive plans
* Flexible benefits (extra holidays, travel, dental, critical illness, etc.)
* Perks at work (discounts)
* Employee assistance and virtual GP
* Role-specific benefits like private medical insurance
Recruitment process
Single-stage interview process. We are a Disability Confident Employer and encourage disabled applicants to apply through the scheme by contacting EMEIArecruitment@fujitsu.com.
Our commitments
We are recognized as an inclusive employer, certified as a Disability Confident Leader, listed in Times Top 50 for Gender Equality, and more. We support diversity and inclusion through various initiatives and policies.
Additional info
Level: Mid-Senior; Type: Full-time; Sector: IT & Services; Industries: Information Services, IT Consulting, Software Development.
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