Alfa Laval is looking for a Sales Support Coordinator in our Ocean Division.
About The Job
Working within the Ocean Division in the UK & I Sales Company, you will play a key role in promoting and selling Alfa Laval products and services. You’ll provide essential support for our account managers and customers, ensuring their needs are met with speed, accuracy, and a proactive approach. Due to the nature of the role, there may be a requirement for occasional travel to meet with the team physically periodically.
The successful candidate should be located in our UK Head Office (Camberley, Surrey).
Key tasks
* Follow established sales processes and guidelines to promote and sell Alfa Laval products and services.
* Provide key support for sales teams to enable fast and accurate response times.
* Submit field service price lists/quotes to customers and follow up.
* Provide reports and data uploads for frame agreements and contract management.
* Support the account manager with quote generation for frame agreements, large quotes and technical (non‑complex) quotes.
* Follow up frame/fleet agreements, ensuring call‑off orders, change orders and pricing adjustments are applied correctly.
* Work with the parts sales team to identify upselling opportunities from parts requests and convert these into actionable leads for the account manager.
* Register warranty claims within defined scopes.
* Work proactively and collaboratively within and across teams to optimise sales efficiency.
* Use CRM and other tools consistently and effectively to support the sales process and decision‑making, setting standards of excellence for yourself in use of tools, processes, programs & resources. Adopt and implement future tools and systems as needed.
* Ensure compliance with sanctions and export control requirements.
* Drive excellence and efficiency in terms of own performance, responsiveness and data analysis to improve ways of working and benefit the customer experience.
What You Know
* Excellent English written and verbal communication is a pre‑requisite.
* A high level of digital competence, not only with Microsoft Office programs, but also with other communication and collaboration tools.
* A passion and drive for data, trends, analysis and digitalisation.
* Commercial or Merchant Marine industry knowledge or experience is an advantage, as is knowledge of equipment relevant to the marine industry.
What we can offer
* Holiday entitlement of 25 days + Bank holidays
* Simply Health – Health cash plan available to enter worth over £2500 annually
* Life Assurance – 4X annual salary when you remain in the pension
* Training and Career Development potential
* Cycle to work scheme
* Tech scheme benefit
The role requires a background check and proof of right to work in the UK.
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