Assistant Service Manager
Job: Assistant Service Manager - Technical
Contract: Permanent
Based: Strood, Kent
Hours: 45 hours a week
Salary: Circa £40K
We have an exciting opportunity for an Assistant Service Manager - Technical based at our Strood depot.
The purpose of the role is to manage, oversee and monitor all aspects of administration work within the Service Department at Strood and to oversee the workshop employees, supporting the Workshop Manager.
You will also assist the Depot Manager in the management of the Strood Service Department.
Key Responsibilities Include
* Provide technical support to the workshop and customers
* Liaise with customers regarding enquiries, invoice queries and customer complaints
* Monitor, analyse and implement corrective actions where necessary for:
o Diversions (Saleable v non-productive hours) to ensure maximum utilisation of staff
o MOT Statistics
o DAFaid statistics
o Quality checks to ensure DAF targets are met.
o DAF KPIs
o Health & Safety Reviews
* Check and approve service department costs
* Supplier Approval/sourcing, including undertaking Approved Supplier Questionnaires
* Deputise for the Depot Manager as required
Essential Qualities include:-
* Creative and open minded towards innovation and new ways of doing things
* Ability to build strong relationships across the business
* Ability to motivate staff
* Ability to build and maintain good relationships with customers & suppliers etc
* Self-motivated but also ability to collaborate well in a team
* Able to work with multiple internal and external stakeholders
* High standards of appearance, conduct, performance and integrity
* Positive drive and resilience
* Able to deal with multiple activities at one time whilst maintaining quality of delivery
* Utilise self-management to organise, prioritise and manage workload in a flexible manner
* Planning, Scheduling and follow up skills
* Effective communication skills (written/face to face/telephone/email etc)
* Strong analytical and problem solving skills, with a proactive approach to resolve issues and addressing customer’s needs.
* Written and presentation skills
* Understanding of profit margins
* Accuracy and attention to detail
* Negotiation skills
To apply, please attach a CV and covering letter detailing your salary expectations below.
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