Workshop Service Advisor
As part of our Workshop Service Advisor team, you'll engage in daily customer interactions, both face-to-face and through formal communication channels such as phone and email. This role involves liaising with multiple Head Office departments, our branches, and the general public.
Core Responsibilities
1. Answer incoming phone calls promptly, providing the exceptional customer service expected at U-Drive.
2. Handle enquiries via telephone, email, and in person with a friendly, professional tone.
3. Manage MOT bookings effectively, optimizing lane utilization to maximize efficiency and profitability.
4. Accurately input data into the booking system.
5. Process invoices and payments as required.
6. Provide quotes based on customer needs.
7. Ensure Job Cards and Service Maintenance and Repairs are raised and processed correctly and timely.
8. Order parts from approved suppliers, tracking costs and availability.
9. Maintain and update Health & Safety records, complying with regulations.
10. Keep the office and reception area clean, tidy, and welcoming.
U-Drive is recruiting a positive, proactive Workshop Service Advisor to join our support team at the Poole Workshop. Working a 40-hour week on a rolling rota, including some Saturdays, you'll be the face of the business, handling customer queries from quotes and bookings to payments. Successful candidates should demonstrate:
* A sunny disposition with strong problem-solving skills and a focus on high-quality customer service.
* Knowledge of managing various payment systems, including credit cards, internet sales, and cash.
* Prompt and effective response to customer inquiries, aiming to improve service continually.
* Excellent communication skills, both written and spoken, suitable for various situations.
* A team player with a can-do attitude, honesty, and trustworthiness.
* Ability to prioritize and manage multiple requests efficiently.
* Proficiency with Microsoft Office suite.
U-Drive is a family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire, and leasing in the UK. We are committed to excellent service for both business and private customers, grounded in values of integrity, responsibility, and respect.
Employee Benefits
* Employee discount on rental vehicles, including for friends and family.
* Savings on over 3,000 retailers through our Employee Discount Program.
* Employee Assistance Program in partnership with Health Assured.
* Company-sponsored training and development opportunities.
* Free annual MOT and on-site parking where available.
#J-18808-Ljbffr