Location - Sensys Ltd, 24 Vision Park, Preston Place, Biggleswade, SG18 9GQ
Working hours 40 hours a week - Monday - Friday / 9am-5pm
Role & responsibilities
This is a great opportunity for someone who enjoys working with customers, technical products and detail, and wants to develop their knowledge in a specialist engineering business.
You do not need previous experience with our products. Full training will be provided. What matters most is that you are curious, accurate, organised and comfortable learning how technical products are used in real customer applications.
Sensys supplies pumps, controllers, sensors and chemical dosing equipment to customers across water treatment, manufacturing, food & beverage, chemical processing and other process industries. In this role, you will support customers with orders, quotations and technical enquiries, while gradually building your product knowledge and confidence.
Your day-to-day responsibilities will include:
* Helping customers with order, quotation and product enquiries by phone and email
* Processing customer orders and quotation requests accurately through our systems
* Checking customer emails, purchase orders and product details carefully before processing
* Confirming stock availability, delivery times, pricing and order information
* Asking customers clear questions when information is missing or unclear
* Keeping customer, quote and order records accurate and up to date
* Learning how our pumps, controllers, sensors and dosing systems are used
* Using product manuals, internal resources and AI-supported tools to help answer technical questions
* Checking information carefully before responding to customers
* Escalating more complex technical questions to experienced colleagues or suppliers
* Supporting the sales team with customer follow-up and internal coordination
* Helping improve our internal technical knowledge base and customer support resources
* Developing the confidence to support more complex technical enquiries over time
* Supporting light product configuration and preparation for customer solutions
* Attending occasional customer site visits once your product knowledge has developed
Candidate requirements
We are looking for someone who has:
* Strong attention to detail
* Clear written and spoken communication skills
* A helpful, professional approach with customers
* Good organisation and follow-through
* Confidence using email, spreadsheets and digital systems
* The ability to check information carefully and spot mistakes
* An interest in technical products, science, engineering or how things work
* A willingness to learn about pumps, sensors, controllers and chemical dosing
* The confidence to ask sensible questions when something is unclear
* Good judgement about when to check, query or escalate something
* A reliable, team-focused and proactive attitude
* GCSE or equivalent in English and a science, technical or numerate subject
It would be helpful, but not essential, if you have experience in any of the following:
* Technical sales support, customer support or sales administration
* Engineering, manufacturing, water treatment or industrial products
* Pumps, sensors, controls, instrumentation or process equipment
* Chemistry, engineering, environmental science or another technical subject
* Reading product manuals, datasheets or technical specifications
* Preparing quotations or checking customer purchase orders
* CRM, ERP or order processing systems
* AI tools, knowledge bases or digital workflow systems
* Microsoft Office
* Practical product configuration, testing or troubleshooting
This role would suit someone who
* Enjoys helping customers and solving problems
* Likes working with detail and getting things right
* Is curious about technical products and applications
* Wants to build specialist product knowledge over time
* Is comfortable using systems and modern digital tools
* Would enjoy a role that combines customer support, sales administration and technical learning
Package
* 25 days annual leave (including Christmas shutdown), plus bank holidays
* Annual bonus
This is an exciting opportunity to join our fast-growing and highly successful company, offering opportunities for career progression.
About Sensys
Sensys Ltd is a fast-growing UK distributor of pumps, controllers and sensors across many industries, including water treatment, food & farming, cooling towers, oil & gas, semiconductors, petrochemicals and the medical industry.
Established in 1999, providing sensors and control instrumentation primarily for the cooling tower, water treatment and boiler industries. Sensys Ltd expanded the range to include Iwaki chemical dosing pumps and ancillary equipment to offer a one-stop-shop to all customers. Iwaki chemical dosing pumps were successfully combined with the Walchem range of controllers for chemical water treatment applications.
In 2023 Sensys Ltd became the official sole UK distributor for the whole range of Iwaki pumps, not just the dosing pump range.
In 2024, Sensys Ltd relocated to a purpose built, larger facility in Biggleswade to accommodate the expansion of the business which includes the distribution of the full range of Iwaki pumps, and our first on-site training facility.
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