Join to apply for the Business Rates (NNDR) Officer role at Norwich City Council
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Join to apply for the Business Rates (NNDR) Officer role at Norwich City Council
This range is provided by Norwich City Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We have an exciting opportunity for a proactive, motivated individual looking for a challenging role in a busy and fast paced enviroment within the revenues and benefits service. You will part of a team to ensure the correct billing of business rates for the businesses of Norwich
We offer a friendly and supportive working environment and highly value our people.
Job Description
To be responsible for providing an efficient and effective customer service to the public.
To administer and collect Business Rates and BID levy.
To ensure changes to hereditaments are reported to the Valuation Office Agency (VOA) and updates received from the VOA are actioned.
Responsibilities
You will determine liability for Business Rates and BID levy, and applications for grants, reliefs and exemptions in accordance with government legislation and local policies and procedures.
To develop a comprehensive knowledge of Business Rates legislation and case law to enable the handling of complex queries and to provide advice and guidance to businesses, rating agents and internal council services on Business Rates issues in accordance with government legislation and local policies and procedures.
You will be required to negotiate payments and make appropriate arrangements with Business Rate payers and take appropriate action to secure large debts that can run into many thousands of pounds.
You will manage your workload and prioritise casework to meet customers’ needs, service priorities and targets.
You will work with customers, internal and external partners and the Valuation Office Agency using all available media including secure transfer of data, telephone, face to face contact, email/ letter, etc.
Maintain computerised records for Business Rates liability, debt recovery and customer contact.
You will review and respond to customer appeals, reviews and complaints in accordance with policies.
You will contribute to team working, problem solving, decision making and improvement to service delivery.
You will participate in the annual billing processes including systems testing.
You will be responsible for the prevention and/or identification of Business Rates fraud.
Ensure that personal learning and development is kept up to date through attendance of relevant courses, in house training, and maintaining up to date knowledge of regulations.
Skills Required
Experience of revenues legislation or the ability to assimilate the core skills
Experience in a customer service environment
Experience of debt management techniques
Experience in administration within an office environment
Experience in working with a diverse range of people of differing status
Experience of undergoing and supporting organisational change
Knowledge of Local Government Finance Act 1988 and Local Government Finance Act 1992 and subsequent amendments to administer the billing and collection of non-domestic rates
Knowledge of the GDPR 2018
Knowledge of BID levy regulations and agreement
Awareness of Health and Safety requirements, procedures and issues
An understanding of performance management expectations
Excellent numeracy and literacy skills
Excellent administrative and investigative skills
Ability to deliver a high standard of customer service
Ability to analyse information and make appropriate decisions applying regulations, guidelines and judgement
Excellent team player and able to work independently in a positive and constructive manner
Educational Requirements
English and Math GCSE grade C or above
or
Proven literacy and numeracy skills
or
IRRV/Customer Service NVQ level 2 or equivalent
Why work for us
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
Equal Opportunities Policy
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
Benefits
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
* All employees are eligible to join the Local Government Pension Scheme (LGPS)
* Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
* In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
* Norwich City Council supports its employees through the provision of occupational health and employee assistance support
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration
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