Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Service Desk Associate
Location: Basingstoke Head Office
Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions.
As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.
In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found.
Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia.
Our shift patterns minimise the overnight demands to ensure the majority of your work is carried out supporting Eur...