Get AI-powered advice on this job and more exclusive features.
This role sits within a dedicated Employee Programmes Team and serves as the first point of contact for all participant-related email communications, both inbound and outbound. The primary focus is to ensure a high-quality service experience for all programme participants, in line with agreed service standards.
Key Responsibilities:
* Manage dedicated programme mailboxes, ensuring all queries are responded to within established service levels.
* Develop and maintain strong working relationships with programme stakeholders by providing timely and effective support.
* Liaise with global technical support teams to investigate and resolve participant-related issues.
* Coordinate with internal participant care teams to ensure reward and redemption queries are handled promptly and accurately.
* Provide ongoing administrative support across various aspects of the programme.
* Support the maintenance of key documentation such as process guides, trackers, and client reports.
* Offer assistance across other specialist departments and team projects when capacity allows.
Person Specification:
* Proficiency in Microsoft Outlook and experience using database systems.
* Background in a customer service or support-focused environment.
* Strong interpersonal skills and the ability to build rapport with programme participants.
* Excellent communication skills, both written and verbal.
* Effective time and task management abilities.
* Strong problem-solving skills and the ability to see participant queries through to resolution.
* High attention to detail and commitment to quality.
* Additional language skills (written and verbal) are advantageous but not essential.
This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative and Customer Service
* Industries
Administrative and Support Services and Office Administration
Referrals increase your chances of interviewing at DataCareers by 2x
Get notified about new Client Services Administrator jobs in Milton Keynes, England, United Kingdom.
Milton Keynes, England, United Kingdom 3 weeks ago
Newport Pagnell, England, United Kingdom 14 hours ago
Support Services Administration - HMP Woodhill (Ref: 5992)
Milton Keynes, England, United Kingdom 6 days ago
Milton Keynes, England, United Kingdom 4 weeks ago
Daventry, England, United Kingdom 1 day ago
Team Leader / Listing Officer - Northampton (Ref:5972)
Northampton, England, United Kingdom 6 days ago
Milton Keynes, England, United Kingdom 1 day ago
Milton Keynes, England, United Kingdom 1 hour ago
Bedford, England, United Kingdom 5 days ago
Milton Keynes, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 2 weeks ago
Milton Keynes, England, United Kingdom 1 week ago
Contract Hire & Leasing Support Executive (Fleet/Automotive)
Milton Keynes, England, United Kingdom 3 weeks ago
Northampton, England, United Kingdom 1 week ago
Bedford, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 1 week ago
Northampton, England, United Kingdom 4 hours ago
Milton Keynes, England, United Kingdom 5 days ago
Banbury, England, United Kingdom 4 days ago
Milton Keynes, England, United Kingdom 1 week ago
Bicester, England, United Kingdom 2 weeks ago
Kettering, England, United Kingdom 2 weeks ago
Thame, England, United Kingdom 2 months ago
Administration Apprentice @ Huber + Suhner
Bicester, England, United Kingdom 2 weeks ago
Wellingborough, England, United Kingdom 6 days ago
Bicester, England, United Kingdom 2 weeks ago
Milton Keynes, England, United Kingdom 1 week ago
Administrator - Specialist Palliative Care Central London Community Healthcare NHS Trust
Watford, England, United Kingdom 1 week ago
Luton, England, United Kingdom 6 hours ago
Bedford, England, United Kingdom 4 days ago
E Solutions Administrator Maternity Cover
Hemel Hempstead, England, United Kingdom 2 weeks ago
Northampton, England, United Kingdom 1 month ago
Buckingham, England, United Kingdom 3 weeks ago
Hemel Hempstead, England, United Kingdom 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr