Job Title: Customer Services Administrator
Location: Warminster, Wiltshire
Compensation: £28, + Benefits
Role Type: Full time / Permanent
Role ID: SF
Join our team and help keep critical assets moving – your organisational skills will make a real difference.
At Babcock, we’re working to create a safe and secure world, together. If you join us, you can play your part as a Customer Services Administrator at Warminster, near Wiltshire.
The role
As a Customer Services Administrator, you’ll have a role that’s out of the ordinary. You’ll be at the heart of our operations, ensuring vehicles and assets flow smoothly through the repair process and back to our customers. This is an exciting opportunity to work as part of a multi-skilled team, where your attention to detail and ability to coordinate will directly impact operational success and customer satisfaction.
Day-to-day you’ll be required to:
1. Liaise with customers regarding delivery, collection, and changes to planned arrangements
2. Work closely with planning teams to manage delays and update schedules
3. Coordinate with workshops to confirm assets ready for repair
4. Ensure management is notified of risks to meeting output plans promptly
5. Maintain accurate records and data using ERP systems
The role is based onsite at Warminster, and the set working times are 37 hours per week, Monday to Friday.
Essential experience of the Customer Services Administrator:
6. Experience in working with data and reporting tools
7. Experience in customer service or client-facing roles
8. Strong organisational and coordination skills
9. Ability to manage multiple priorities and meet deadlines
10. Effective communication skills for liaising with internal teams and external customers
Qualifications for the Customer Services Administrator:
11. Educated to Level 2 in National Qualification Framework (NQF), Level 2 NVQ, or GCSE Grade 9–4 (A*–C), O Level A–C or equivalent
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at .
What we offer
12. Generous holiday allowance
13. Matched contribution pension scheme, with life assurance
14. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
15. Employee share scheme
16. Employee shopping savings portal
17. Payment of Professional Fees
18. Reservists in the armed forces receive 10-days special paid leave
19. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
20. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
21. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.