Become a Retail Sales Assistant
As a Sales Assistant, you’re the face of our brand on the shop floor – a true brand ambassador. Every day, you create moments that make our customers smile by delivering exceptional service, sparking brilliant conversations, and helping customers with their shopping missions.
Your mission is to deliver friendly, knowledgeable, and efficient service to every customer, maintain excellent store standards, operate tills accurately, support deliveries and stockroom organization, and follow all operational procedures.
Being a Brand Ambassador
Brand ambassadorship at The Works is about bringing our brand to life every day through moments of warmth, support, and authentic interaction.
Your Mission
* Deliver friendly, knowledgeable, and efficient service to every customer.
* Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
* Operate tills accurately and handle transactions with care.
* Support deliveries, stockroom organization, and product availability.
* Follow all operational procedures, including health & safety and loss prevention.
* As a Keyholder (if applicable), open and close the store securely, support cash handling, and manage store security.
* Work collaboratively with your team to meet store targets and KPIs.
* Stay informed about promotions, products, and services to help customers make informed choices.
* Be a positive, professional, and passionate brand ambassador.
* Handle a physically demanding role with comfort in managing stairs and heavy stock, with support from your team.
Skills / Behaviours That Will Set You Apart
* A passion for delivering great customer service.
* Strong communication and interpersonal skills.
* A team player with a positive, can‑do attitude.
* Reliable, punctual, and flexible to work varied shifts.
* Comfortable using tills and handling cash.
* Previous experience in customer service or hospitality.
* Experience in a fast‑paced, high‑volume environment.
* For Keyholders: experience with store opening/closing and basic supervisory responsibilities.
Keyholder Responsibilities
If you’re over 18 and trained, you’ll take on extra responsibility as a keyholder, gaining valuable experience and enhanced pay.
* Opening and closing the store.
* Completing cash up at closing.
* Carrying out basic management responsibilities while a manager is absent.
Our Purpose
Inspire reading, learning, creativity, and play.
Our Values
* Crafty • Smart with what we've got.
* Caring • Heart in every action.
* Can‑do • Energy that gets it done.
Promoting diversity, inclusion, and applying reasonable adjustments. The role is open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers, and members of the LGBTQ+ community. Work hours and flexibility may be discussed; reasonable adjustments for interviews are welcomed.
#J-18808-Ljbffr