** Winner of the Kings Award for Enterprise 2024! **
Perle Hotels are looking for a senior manager to join and lead the team by supporting the Cluster General Manager on the Isle of Skye. We are looking for an experienced Cluster Accommodation Manager in Portree, Isle of Skye for our three hotels!
This is a full time, permanent role working 45 hours a week Monday through Sunday, 5 days a week for our Portree Hotels; as the Cluster Accommodation Manager, you will be responsible for overseeing all operational aspects of the reception, housekeeping, nights and porterage teams across the three. You will be expected to work at least one shift at reception per hotel, per week as well as make regular room checks and auditing.
You will be guest focused and have sound financial and commercial driven acumen whilst being sympathetic to the needs of the operations.
You will manage our Executive Head Housekeeper, Relief Night Manager and our Reception supervisors collaborating with the Food & Beverage Manager and our three Head Chefs. You will be reporting into the Cluster General Manager.
The role will oversee the operational and financial performance of the three hotels, again focusing on the reception, portering and housekeeping departments.
You will approve your managers rotas for each department and plug in the gaps with yourself which will give you the opportunity to ensure team training and guest service is consistent across the three. You will hold weekly accommodation meetings with your Cluster General Manager, your Executive Housekeeper & Reception Supervisors. You will attend meetings with our Central Support team in Edinburgh (online) to discuss weekly financials, guest reviews & feedback.
The ideal candidate:
* You have worked as a Rooms Division/Accommodation Manager in a smaller property prior or have previously worked as a Front Office Manager or Executive Head Housekeeper within a resort or a multisite properties.
* You are guest centric and passionate about great service, reflected in the reviews your current role has produced.
* You know when to jump into the operations and assist in reception or housekeeping, but likewise you know when to lead, coach and support your HODs.
* You are experienced in managing heads of departments and have some experience in HR processes as well as developing SOPs
* Highly developed organisational and communication skills.
* Critical thinking and problem-solving competencies with a focus on finding sound solutions.
* Genuine warmth and care towards your guests and team.
Whats in it for you?
* Salary of £40,000 per year
* Time off in lieu (TOIL) on top of your 28 days holiday a year
* Company Pension
* Discretionary up to 10% Performance Bonus Scheme
* Heavily subsidised accommodation (one bed senior management flat)
* Free 24 hours Skye Gym membership
* Refer to a friend Bonus
* Employee Hotel and Food & Beverage Discounts
* Friends & family discounted hotel rates across the group
* Employee Assistance Programme
* Cycle to work scheme
Who are we?
Perle Hotels is a small luxury hotel group focusing on a modern hotel experience in Scotland. The hotels have all been lovingly restored and provide a haven of tranquility in stunning Highland locations. Our hotels are designed to give the best amenities in interiors which reflect the surrounding countryside.
Where?
The Bosville Hotel, in Portree. The Bosville is contained within a trio of 18th-century cottages that have been lovingly restored and converted. Our refined but cosy accommodation is situated right in the centre of Portree, opposite the harbour with some of the best views in town.
The Marmalade Hotel, in Portree. Set majestically in mature gardens, commanding views over the village of Portree, the loch and the Cuillin Mountains you will find Marmalade, the perfect location to enjoy everything Skye has to offer. A beautiful juxtaposition of the historic Manor House and contemporary architecture, this 4-star hotel welcomes guests who appreciate design details and luxurious comfort.
The Bracken Hid Hotel, in Portree. The Bracken Hide is a new four-star wilderness hotel, which connects guests to the magic of the Island, the stunning land and seascapes and the nature that abounds. We are located on 52 acres to the west of Portree. Close enough to leave the car and walk into Portree.
What you will be doing:
* Guaranteeing that every accommodation department provides a consistent service of excellence to all our guests.
* Encouraging a culture of excellence in guest service by making sure our hotel operations exceed expectations.
* Collaborating with the Food & Beverage Manager and Head Chefs to guarantee that all daily hotel operations run smoothly and according to schedule.
* Hold regular meetings with all accommodation managers to go over customary operational matters, department goals and overall performance as well as matters related to guest experience.
* Plugging in the gaps for service, covering each accommodation managers days/shifts off
* Scheduling training of entry level team members, collaborating with the accommodation managers
* Making sure that all health and safety guidelines are being followed as per Perle Hotels regulations across all departments, as well as conducting regular inspections which concern such matters.
* Ensuring that standard operating procedures are implemented and reviewed regularly throughout all departments.
* Take charge of any daily inquiries, grievances or operational issues that might come up at our hotel, being able to respond and advise swiftly in case of problem solving.
* To guarantee that all operating supplies required for a smooth operation of the hotel are well handled and planned ahead of time, manage each department's supply demands by keeping in close contact with suppliers, heads of departments and overall staff.
* Encourage a culture of positive employee relations by holding regular team meetings as well as having effective and clear communication with all team members.
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