Service Area Manager Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Service Area Manager for our Field Service team. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety. This individual will also lead operational efforts and ensure superior customer satisfaction. On a typical day you will: * Ensure all aspects of field safety * Meet with customers to ensure obligations and expectations are achieved * Direct the performance of field maintenance and contractual service operations * Conduct field education training with field workforce * Maintain customer quality assurance, managing the expenditure of labor and materials * Improve efficiencies, managing route schedules and callback rates * Provide technical support, participating in sales estimation / proposals as required * Authorise repair orders and tracking completion * Lead change to better efficiency and communication What you will need to be successful: * Experienced in service delivery, and field management. Able to engage with a team of field based engineers. * Elevator/lift industry experience is desired, but not required. * Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment * Strong computer and technology skills, business acumen and a passion for customer service. What’s In it For Me/Benefits: * You will receive a long-term employment contract with the world market leader in a crisis-proof industry. * We offer you remuneration in accordance with local standards plus: * Customise for local benefits here including vacation and bonuses. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Apply today to join us and build what’s next