We are currently recruiting for a Head of Business Change to join the Operations area of our business. This role is responsible for ensuring that the transformation agenda and the resulting initiatives, aligned with AXA Partners strategy, are well designed and executed, with expected impacts and benefits delivered through comprehensive and consistent roll-out and change management plans.
The role acts as a key cornerstone across all functions, providing expert advice and coaching to wider stakeholders and teams to ensure best-practice execution of the AXA Partners UK & Ireland approach to transformation.
Furthermore, the role holder leads the Transformation Programme through an effective and robust programme and project management culture, building and coordinating a consolidated transformation roadmap, tracking progress, identifying issues and risks, and proactively contributing to solutions or escalations.
Lastly, as part of Transformation, the role works closely with other teams, notably workforce management, financial measurement, and excom, to ensure the organisation’s means, culture, and priorities align with its transformation imperatives.
You will be based in our Redhill office and work on a hybrid basis. We work a 35-hour week, Monday to Friday, 9am – 5pm.
The Head of Business Change will lead and oversee transformation initiatives across digital, Motor & Home (M&H), Travel, and continuous improvement functions. This role is responsible for driving change management strategies, fostering a culture of continuous improvement, and ensuring training and development programs align with organizational goals.
Digital Transformation Leadership:
* Develop and implement a comprehensive digital transformation strategy that enhances operational efficiency and customer experience.
* Collaborate with IT and digital teams to ensure successful integration of digital tools and platforms across the organization.
Motor & Home (M&H) Lead:
* Lead initiatives within the Motor & Home domain to optimize processes and improve service delivery.
* Collaborate with stakeholders to align M&H strategies with overall business objectives.
Travel Function Management:
* Lead initiatives within the Travel domain to optimize processes and improve service delivery.
* Collaborate with stakeholders to align Travel strategies with overall business objectives.
Continuous Improvement Initiatives:
* Drive a culture of continuous improvement by identifying opportunities for process optimization across all business functions.
* Utilize methodologies in collaboration with the Group to facilitate improvement projects and measure outcomes.
Training and Development:
* Develop and implement training programs that equip employees with the necessary skills to adapt to changes and improve performance.
* Monitor and assess the effectiveness of training initiatives, making adjustments as needed to meet business needs.
Your Profile
Technical/Functional Knowledge, Skills and Abilities:
* Experience of steering and delivering successful transformation and operational improvement programmes.
* A successful record of exploiting new opportunities and of leading and managing change.
* Demonstrable experience of lean process, agile approach, continuous improvement, and services designed around customer and/or agent needs.
* Experience of leading change journeys within large, multi-disciplinary organizations to achieve output improvements and customer focus.
* Experience in delivering new technology assets into a business to drive process and/or customer improvements.
* Technical/digital background, with understanding or experience in software development and agile methodologies preferred.
* Understanding and experience of Programme Management processes, structures, and capability requirements.
* Strong influential leadership behaviors to drive alignment, arbitrage, and delivery at all levels.
* Significant experience in change management and digital/business transformation of large multinational companies.
* Proven managerial, leadership, and talent management skills.
* Strong financial (P&L) and analytical skills.
Education, Professional Qualifications, and Experience:
* Degree in business or a related subject is ideal.
* Experience of working at a senior/executive level in complex environments, managing multiple transformation projects.
About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, offering products and services in insurance, personal protection, saving, and asset management. With over 100 million clients worldwide, we are transforming from payer to partner, focusing on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity, and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance, and credit protection. We also implement innovative solutions from the AXA Innovation unit. We design and deliver worldwide solutions to protect what matters, when it matters.
What We Offer
Joining AXA Partners means working in a responsible company that values expertise and diversity. We focus on developing skills and offer attractive, competitive compensation, along with opportunities for professional growth. At AXA, making a difference when it counts creates a sense of pride.
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