Overview
As an Assistant Manager, you'll be the right hand to our General Manager, playing a key role in the smooth running of the diner. You'll support the day-to-day operations, ensuring that every guest leaves with a smile and every team member feels motivated and inspired. From overseeing service to managing the floor, you'll be the heartbeat that keeps everything rocking and rolling.
Responsibilities
* Support the General Manager in all aspects of diner operations, including service, staffing, and financial performance
* Lead by example, ensuring that our high standards of service, cleanliness, and guest satisfaction are consistently met
* Assist in training, developing, and motivating our team to deliver top-notch service and a memorable dining experience
* Handle guest inquiries and resolve any issues with a focus on creating positive outcomes
* Contribute to sales and profitability targets by driving service excellence and operational efficiency
* Manage shifts, ensuring that all team members are in the right place at the right time
* Take responsibility for health and safety compliance, ensuring a safe and welcoming environment for guests and staff
* Step in for the General Manager as needed, taking full charge of the diner and leading the team to success
Qualifications
* Previous experience in a supervisory or assistant management role, ideally in a fast-paced restaurant or hospitality environment
* A natural leader with excellent communication and interpersonal skills
* A passion for delivering exceptional guest service and a love for all things Americana
* Strong organisational and problem-solving abilities
* A proactive, can-do attitude with the ability to thrive under pressure
* The flexibility to work varied hours, including evenings, weekends, and holidays
* A commitment to upholding Ed's Easy Diner's standards and values
About Ed's Easy Diner at Cheshire Oaks
Step into the Spotlight as an Assistant Manager at Ed's Easy Diner Cheshire Oaks is one of the largest Designer Outlet Malls in Europe, and is located in Ellesmere Port, north of Chester. With 106 seats, it is one of the largest Ed's Easy Diners, ready for the considerable number of visitors to the 145-plus shops. And now there's even more reason to come!!
About BRG and Values
Boparan Restaurant Group (BRG) is a growing hospitality group committed to our goal of striving to become the Best Restaurant Group in everything we do. We're obsessed with building credibility, going above and beyond, and delivering a memorable guest experience and an amazing working environment. At BRG, we live by our core values: Honest - Acting with integrity in everything we do. Hardworking - Giving our best, every day. Hungry - Always striving for growth and excellence. Heart - Caring deeply about our people, our guests, and our communities.
Benefits
We're offering more than just a role; we're offering a rewarding career path with exciting benefits:
* Feast on Savings: Enjoy 50% off your total bill for you and 5 friends across all our brands-because great food is meant to be shared!
* Exclusive Discounts: Access special offers on thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
* Stock Up on Favourites: Get 20% off at Carluccio's retail gift shop & deli.
* Secure Your Future: Benefit from free mortgage advice and access to our Financial & Wellbeing Centre.
* Access Your Pay Anytime: With Wage Stream, you can tap into your earnings whenever you need them.
* Stay Well: Take advantage of our Healthcare Cashplan and Employee Assistance Programme (EAP).
* Referral Rewards: Earn bonuses by referring friends to join our team.
* Career Advancement: Enjoy excellent opportunities for growth and development within our diverse brand portfolio.
* Flexible Working: Find a work-life balance with flexible scheduling options.
* Performance Bonuses: Earn more with bonuses that reward your dedication and success.
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