Overview
Support the delivery of safer, healthier homes at Paradigm Housing Group, where we're committed to maintaining high-quality homes and ensuring the safety and wellbeing of our residents. As part of our approach to Awaab's Law we're expanding our Property Services team and are looking for a proactive and experienced manager to help lead our responsive repairs service.
Working closely with the Repairs Manager, you'll oversee a team of Technicians and Inspectors, ensuring repairs are completed efficiently, safely and in line with legal and internal standards. You'll play a key role in managing day-to-day operations, monitoring performance, and driving service improvements across our housing portfolio.
Responsibilities
* Coordinating and overseeing repair works, ensuring timely and high-quality completion
* Supporting compliance with Awaab's Law timeframes for emergency, damp, and mould-related repairs
* Managing technician schedules, productivity, and capability
* Conducting regular site inspections and initiating recall actions where needed
* Collaborating with internal teams and external contractors to resolve cases effectively
* Responding to customer feedback and supporting satisfaction targets
* Supporting training, coaching, and performance reviews
* Promoting continuous improvement and cost-efficiency across repairs operations
* Carrying out monthly vehicle and health and safety checks
What you'll bring
* Extensive trade maintenance experience and a relevant NVQ/BTEC qualification
* Strong understanding of housing legislation, including HHSRS and Awaab's Law
* Experience managing teams and subcontractors (preferred)
* Excellent communication, organisational, and time management skills
* Health and safety awareness, including relevant legislation
* Broad knowledge of trade disciplines and inspection standards
* Strong IT proficiency and confidence using service systems
* A proactive, problem-solving mindset and commitment to customer service
* Full, valid UK driving licence
Why join Paradigm?
We're a not-for-profit housing provider managing over 17,000 homes across the Southeast. We reinvest in our people, our homes, and our communities. When you join us, you'll benefit from:
* Competitive salary and pension scheme
* Generous holiday allowance
* Health Cash Plan and wellbeing support
* Opportunities for training and career development
* A supportive and inclusive working environment
How To Apply
For the full job description and person specification for the role, please see the attachment at the bottom of this page. Should you have any queries about this vacancy, please email and we will respond as soon as possible.
As part of our application process, we ask that you answer a few job-related application questions, so there's no need to write a cover letter. Please answer these as fully as you can to help us get an idea of your experience and skills.
Thank you for your interest in Paradigm Housing Group thus far.
We reserve the right to close this role earlier than the published date should a suitable candidate be identified.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Technology, Information and Internet
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