MSX International Ltd is seeking Field Consultants and Coaches to support the implementation of Fords Dealer as Uptime Manager (DaUM) initiative. This role is pivotal in driving dealer engagement, process adoption, and performance improvement across a network of pilot Ford dealers. DaUM is an exciting initiative to allow dealers the capability to implement FORDLiive services for their local/small business customers, increasing retention and customer satisfaction. This is a field-based role with regular travel to pilot dealer locations and occasional visits to Fords Dunton Technical Centre. The initial fixed contract term is 1st July 2025 31st December 2025, with potential for extension based on programme success and service delivery. This is an exciting opportunity for someone who thrives in a fast-paced, exciting, and dynamic organisation. As a key member of the DaUM team, we are looking for experienced automotive aftersales professional with a passion for increasing customer satisfaction, retention, enhancing customer relationships and someone who can demonstrate the ability to drive change. Your responsibilities: Provide on-site and remote support to 20 pilot dealers (approx. 10 per FTE) to implement the DaUM programme. Engage dealer operational teams to demonstrate and embed new processes. Gather feedback and insights from dealers to inform Fords central team. Support Ford in defining and refining DaUM processes. Confirm and track Key Performance Indicators (KPIs) with each dealer. Report progress and escalate issues to the central support team as needed. Assist dealers in achieving agreed KPIs through coaching and best practice sharing. Identify, document, and share best practices and improvement recommendations. Deliver tailored training plans to dealers to ensure sustained improvements. Collaborate with Ford UK and other stakeholders to align on strategies and next steps. Escalate non-compliant dealers to Ford stakeholders as necessary. Key Performance Indicators (KPIs): Uptime-related metrics (to be defined with Ford and dealers) Dealer engagement and process adherence Issue resolution and escalation effectiveness Best practice implementation Qualifications: Minimum 3 years experience in automotive aftersales, ideally as a Service Manager. Experience in field-based roles such as Area Manager or Aftersales Development Manager is advantageous. Strong understanding of dealer operations and service processes. Proven ability to implement new initiatives and drive change. Excellent communication and stakeholder engagement skills. Analytical mindset with the ability to interpret data and derive insights. High level of self-motivation, adaptability, and problem-solving. Willingness to travel extensively across the UK. Working pattern and location: Fixed term contract until 31st of December (potential for extension) Full time (Monday-Friday) National Roles Available Travel to Dealer locations for up to 80% of working week (fully expensed and vehicle provided for travel) Will be required to attend monthly meetings at clients HQ in Dunton Essex. What we can offer you: Competitive Salary Company Car Company Laptop & Mobile Phone 25 days annual leave Company contributory pension plan Cash back health care scheme Life assurance Car salary exchange scheme Potential to progress within the company, with global opportunities updated regularly. You can learn more about MSX International on our website: MSX International