Our client is currently seeking a Service Manager to join a well-established, family-run SME based in Brackley. Reporting directly to the Managing Director, you are responsible for overseeing efficient operation of our Engineers & Office-based Customer Service Team
Responsibilities:
- Team Management
o Manage and Lead a team of Engineers & Customer Service representatives.
o Maintain a collaborative and positive work environment that encourages innovation & continuous improvement.
o Motivate team members & work alongside Department managers to keep operations & mission aligned.
- Technical Support
o Oversee technical operations & assist when needed.
o Ensure timely responses to customer inquiries & service requests
- Customer Service
o Define and uphold service level agreements, go above and beyond customer expectations.
o Maintain & build relationships with larger customers
Requirements
* Leader and a team-player
* Take ownership and create a culture of trust and accountability
* Challenges the status quo and work well in high-pressure situations
* Exceptional prioritization and time management skills
* Strategic and proactive, think and plan ahead to give the Service team the tools they need to be successful
* Strong technical aptitude, and a great interest to acquire in-depth knowledge about the business, product portfolio, customer base and service provision
* Self-aware, flexible and open-minded
* Keen mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset
* Advocate of the Service team and customers
Benefits
* Starting Salary 35,000K
* Quarterly Bonuses
* Holiday entitlement of 21 days per annum + bank holidays
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