Housing Assistant (Rent Escalation Team)
South East Locality
Salary: £26,337 - £28,835
Hours: 36 per week, 52 weeks
Do you enjoy working within a busy environment and are you methodical, deadline focused with a 'Think yes' attitude? Then we would like to hear from you.
As a housing assistant within the Rent Escalation Team, you will be working within the Localities across the city supporting the housing officers who will be managing rent arrears cases in court, ensuring tenants receive the advice and support they need to repay their arrears and maintain regular rent and service charge payments.
The team will also be responsible for the management of Universal Credit (UC) including housing cost verifications, housing cost issues/missing payments, contacting tenants to discuss new claims, Discretionary Housing Payment entitlement and ensuring complex UC queries are escalated to DWP management.
Additionally, we will be responsible for processing and decision making of applications for the Tenant Hardship Fund and ensuring payment of awards to the rent account.
As part of the Rent Escalation Team, we will also be responsible for former tenancy arrears where we will contact our former tenants and arrange suitable repayment options.
If you have any questions, or would like to discuss the post further, please get in touch with ; target="_blank">Arlene.MacDonald@edinburgh.gov.uk
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we're bringing the best people into our roles, not just in their skills and experience but also in their approach to work.
To help achieve this, we're changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page ; target="_blank">Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
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View ; target="_blank">Housing Assistant job description