Overview
We are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Responsibilities
* Welcoming new Homeowners and supporting them to settle into their apartments.
* Providing a professional front of house service and dealing with all visitors in a friendly manner.
* Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.
* Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
* Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
* Dealing with Homeowners issues with sensitivity and understanding the need for confidentiality and privacy.
* Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environment.
* Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
* Ensuring that all Health and Safety requirements are adhered to.
* Excellent communication skills with a real "can do" attitude.
Qualifications
* Extensive experience in a professional customer service orientated position.
* A professional approach with high quality standards.
* Thrives in a busy, varied role, where every day will be different.
* Be resilient and can problem solve effectively.
* An awareness of basic Health and Safety will be a distinct advantage.
* A good level of computer literacy including Microsoft Word and Outlook.
* Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
Additional information / Benefits
* McCarthy Stone is the leading UK's retirement living providers. We are recruiting a permanent House Manager to join the team at our Martello Court development based in Eastbourne, East Sussex.
* Hours: 35 hours per week - Monday to Friday
* Hourly rate: £25,061.4 per annum
* Benefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours; working in the most beautiful surroundings, generous annual leave entitlement.
#J-18808-Ljbffr