Maintenance Administration Team Leader Main Purpose To deliver an efficient maintenance suppo rt service, providing high-quality administrative assistance to the Property Admin Manager while leading and developing a team of seven administrators. Key Responsibilities Team Leadership & Management Oversee a small team of property administrators to ensure all daily tasks and service-level expectations are met. Prioritise incoming repair requests and escalate issues as needed. Provide coaching, training, and development to maintain a skilled and motivated team. Planning & Co-ordination Work with Day-to-Day and Void Maintenance Managers to co-ordinate repairs, resolve issues, and support fast turnaround times. Monitor workflow and adjust priorities to maintain service levels and minimise delays. Communication & Customer Service Maintain effective communication with internal teams, partners, and customers. Liaise with landlords, letting agents, and contractors to ensure timely progress of repairs. Compliance & Regulatory Responsibilities Identify and prioritise repairs under Awaab’s Law and ensure statutory timescales are met. Track repairs to ensure compliance with legal and organisational standards. Maintain accurate records for audit and reporting purposes. Additional Duties Attend meetings, training, 1-1s, supervisions, and appraisals. Adhere to organisational policies including health & safety, safeguarding, confidentiality, and equality of opportunity. Undertake additional duties supporting organisational aims as directed. About Us Target Housing is a charity supporting vulnerable and disadvantaged individuals. For 25 years, we have shown that stable accommodation and tailored support can transform lives and promote independence. If you want a role with real purpose, development opportunities, and a competitive benefits package, this could be for you. Equality, Diversity & Inclusion We are an Equal Opportunities employer committed to an inclusive culture. Our Inclusion & Diversity Action Plan and I&D Champions support continuous improvement. We welcome applicants from all backgrounds, especially underrepresented groups and those with lived experience. We embrace flexibility and are a Disability Confident employer. Please contact us if you need adjustments during the application or interview process. Benefits at Target Housing 28 days Annual Leave, plus Bank Holidays (increasing by 1 day with every years' service up to 33 days) Blue Light Card Westfield Health Cover Financial Wellbeing Support – Access to Lifetime Finance Please note, shortlisting will be completed regularly, and we therefore reserve the right to close the advertisement early. Unfortunately we are not able to provide sponsorship for this role. If you have any questions about the role, please get in touch at: Rebecca.Thorneycroft@targethousing.org.uk