About The Role
Are you a tenacious and determined problem solver? Are you looking for a new challenge within a growing and forward-thinking organisation that makes a real difference to people's lives? If so, we want to hear from you.
As a Coordinator within our M&E Compliance team, you will use your initiative, problem-solving, and analytical skills in a fast-paced environment to ensure the business maintains the highest safety standards for our customers' homes.
On a day-to-day basis, you will be a point of contact for customers and internal teams regarding safety checks in our customers' homes. You will check certification, maintain databases, analyze data, and assess cases for escalation. An excellent eye for detail, a problem-solving mindset, and the ability to prioritize a dynamic workload are essential. You will also need to build and maintain excellent relationships with customers and internal teams.
Key Responsibilities
1. Ensure all safety checks are completed in customers' homes by routine deadlines, managing difficult situations, and escalating as needed.
2. Keep safety documentation up to date, accurate, and properly filed.
3. Ensure all data is accurate.
4. Analyze system data to identify risks and proactively address them.
5. Liaise with customers, internal teams, and external agents to achieve these objectives.
Why Join LiveWest
At LiveWest, we don’t just build homes—we build futures. You will be part of a values-driven organisation that prioritizes customer safety, collaboration, and continuous improvement. We offer a supportive hybrid working environment, opportunities for professional growth, and the chance to make a real difference. If you're ready to join a team that delivers with purpose and passion, we want to hear from you.
This role is full-time, permanent, working 37 hours per week. It is a hybrid role requiring three days in the Exeter office after probation, with four days in the office during training and probation.
For more information, please view our candidate information pack.
About The Candidate
To succeed as a Coordinator, you should have the skills, knowledge, and experience of a Level 1 - Team Member, along with:
1. Good understanding of MS Office, especially Excel (filters, basic formulas).
2. Experience with information systems and databases.
3. A proactive attitude and ability to make measured decisions independently.
4. A proven record of problem solving.
5. Ability to remain calm and professional under pressure and persevere to resolve issues promptly.
6. Behaviors supporting excellent customer service.
7. A good level of literacy and numeracy.
Please note: We cannot provide visa sponsorship; applicants must have the right to work in the UK.
About The Company
Our Reward and Benefits:
* Hybrid working with 2-3 days in the office.
* Starting with 26 days annual leave plus bank holidays, increasing to 30 days with service, plus options to purchase extra days.
* Up to 9% employer pension contributions.
* Health benefits including a healthcare cash plan, virtual GP, gym discounts, and retail discounts.
* Ongoing learning and development opportunities.
* Family support policies, including a new child payment.
* Wellbeing initiatives, mental health support, and wellness campaigns.
* Travel schemes like Cycle to Work and Car Benefit.
* Paid volunteering days to support communities.
About Us
LiveWest aims to create a home for everyone. Our values guide us in delivering exceptional services and fostering collaboration. As a major employer in the South West, we support local talent and community development, building brighter futures together.
Inclusion At LiveWest
We are committed to an inclusive, diverse workplace where everyone feels valued and respected. We support all colleagues and promote equality, actively working against discrimination. Join us in creating vibrant, inclusive communities where every voice is heard and valued.
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