The Ophthalmology Clinical Systems Manager (OCSM) ensures that Ophthalmology clinical systems are reliable, accessible and configured to support safe, high-quality and efficient patient care. The role works collaboratively with colleagues across the ophthalmology service to meet clinical and operational regulatory requirements.
The role will require working closely with the Ophthalmology service, the Trusts IT department and wider support teams, plus the external service suppliers.
The post holder will be primarily located at Southend Hospital but will be required to attend other hospital sites within the MSE regularly.
Responsibilities
* Proactively manage the service delivery, supporting the clinical systems as required to facilitate, assist or resolve any system‑related issues, liaising with internal IT support and 3rd party suppliers where required.
* Manage and lead rigorous change management processes; representing the interests of patients when assessing risk and impact.
* Ensure change management controls are implemented and adhered to with regard to changes in functionality and configuration of the application and its interfaces.
* Support identification, specification and delivery of required system changes.
* Ensure that appropriate action is taken in addressing system issues with IT suppliers based on the relevant Service Level Agreements and give feedback to management regarding supplier compliance and performance.
* Maintain a system‑specific security policy for the system and ensure that procedures are followed in accordance with this policy.
* Plan and deliver guidance workshops for users of the application in liaison with the IT Training Team; support the training of users as needed with support from the IT Training team.
* Lead on planning and implementing upgrades for the system including the process of system upgrades, planning, adequate testing and documentation of new and updated software releases together with appropriate support for the transfer to the LIVE environment; ensure that all changes through the system go through Change Control.
This advert closes on Wednesday 29 Apr 2026.
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