Job Title: Senior Customer Service Representative Location: Are you passionate about delivering excellent customer service while driving business success? We're seeking a dynamic individual to join clients team as a Senior Customer Service Representative.
As a Senior Customer Service Representative, you'll play a pivotal role in ensuring our customers' needs are not just met, but exceeded.
Coordinate with service providers to meet delivery requirements and ensure invoices are processed promptly.
Complaint Management: Document and escalate customer complaints, ensuring timely resolution and improvement of service processes.
Support Functions: Represent the Customer Service Manager in internal meetings and provide support during absences.
Experience: Previous experience in customer service roles ideally in a manufacturing environment
Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with SAP/EDI ordering systems preferred.