Role Title: Sales Support Coordinator – Resales Experience
Location: Hybrid – 2 days in the office (Croydon area), 3 days remote
Contract Type: minimum 6 months with view for extension
Pay Rate: £19.00 ph
A leading housing organisation is seeking a Sales Support Coordinator to assist its Resales & Staircasing team. This customer-focused role is vital in ensuring that initial queries related to property resales and staircasing are handled with professionalism and efficiency.
Key Responsibilities:
* Serve as the first point of contact for enquiries via telephone and email, especially those relating to resales or staircasing.
* Manage shared mailboxes and respond to communications in line with agreed service levels.
* Handle telephone enquiries from both internal and external stakeholders within SLA timelines.
* Maintain customer folders and update internal trackers with a high level of accuracy.
* Support the team with document preparation, gathering supporting documentation, and maintaining up-to-date records.
Skills & Experience Required:
1. Background in a customer service role, ideally within housing, property resales, or shared ownership.
2. Strong telephone and written communication skills.
3. High proficiency with data management systems.
4. ...