Location: Sycamore Lodge, Southampton
Salary: A GBP 26,208
Vacancy Type: Permanent, Full Time
Closing Date: 27 March, 2026
Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we’re looking for a proactive and caring individual to join us at Sycamore Lodge, a welcoming retirement living scheme in Southampton.
Responsibilities
As our Scheme Manager, you’ll be the friendly face of the scheme, supporting the Delivery Manager with day‑to‑day operations and ensuring our residents feel safe, supported, and empowered to live independently. You’ll take ownership of essential safety checks, including health and safety, fire safety, and the warden call system, ensuring compliance standards and consistently high levels of service. Your keen eye for detail and proactive approach will help identify and manage risks, including safeguarding concerns, and you’ll take appropriate action to prioritize residents’ wellbeing.
Qualifications and Experience
* Experience in housing or customer‑facing roles.
* Strong IT skills (Microsoft Office) and willingness to learn new systems.
* Excellent record‑keeping and attention to detail.
* Self‑starter with great organisational skills and passion for helping others.
* Clear communicator who works well with residents, colleagues, contractors, and external agencies.
* Practical problem‑solver who delivers high‑quality work and meets deadlines.
* Commitment to delivering excellent customer service, including resolving feedback and complaints.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.
About Stonewater
Stonewater is a leading housing provider, managing around 40,000 homes and serving 93,000 customers across our portfolio of affordable properties. Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We are a Disability Confident Employer and actively working towards accreditation as a Disability Confident Leader, an Advanced Employer for Investing in Ethnicity Maturity Matrix, a Menopause Friendly employer, and more. Join our team of over 900 talented colleagues committed to ethical, ambitious, passionate, agile, and commercial values.
Next Steps
Stonewater reserves the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application: careers.stonewater/jobs/7306798:scheme:manager?promotion1866244:trackable:share:link:total:jobs:jobsite
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