At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.New opportunity for a Product Owner to join our IT Team based in either Exeter, Bristol, or Redhill. This is a permanent full time with a salary ranging from £50,000-£70,000 plus benefits. The roleAs Product Owner you will play a key role in aligning the business strategy and user needs with the delivery of Salesforce and associated platforms across the organisation. Acting as the voice of the customer, you will be responsible for owning the product vision, managing the solution backlog, and ensuring that delivered functionality drives measurable value. This includes managing cross-functional priorities, stakeholder alignment, and technical input across the Salesforce platform, industry billing solutions, and integrations with supporting systems.This is a great opportunity where you will bridge the gap between business and technical teams, working closely with architects, developers, suppliers, and operational leads to ensure high-quality, user-centric solutions.
What you’ll be doing
1. Own and refine the product vision and roadmap for Salesforce and related systems, ensuring alignment with business objectives and digital strategy.
2. Translate user needs and business requirements into clear and prioritised user stories and product features.
3. Oversee and continuously manage the product backlog, ensuring it reflects current priorities, technical dependencies, and stakeholder feedback.
4. Provide technical and functional input into business process design, ensuring usability, integration and non-functional requirements are addressed.
5. Act as product SME, collaborating with technical architects, data leads and solution designers on cross-platform integrations and enhancements.
6. Lead engagement with delivery teams, agreeing delivery methodology, sprint contents and prioritisation with internal teams and external suppliers.
7. Monitor and evaluate product performance, ensuring compliance with IT standards, governance and service performance expectations.
8. Own the change management process for assigned products, ensuring traceability, risk mitigation and smooth transition into support.
9. Champion continuous improvement and user experience, staying informed on Salesforce platform advancements and industry trends.
What we’re looking for
10. Strong experience in digital product management or platform ownership, ideally within a Salesforce or cloud environment.
11. Proven experience managing Salesforce and other enterprise-grade platforms such as Microsoft 365.
12. Experience working with Agile and Waterfall delivery methodologies and toolsets ( Jira, Azure DevOps).
13. Familiarity with product lifecycle management and change governance in a regulated or utility environment.
14. Background in working across business and technical teams, acting as a liaison between stakeholder groups.
15. Experience in the water industry or utility sector would be advantageous.
16. Prior exposure to billing solutions or industry-specific customer service platforms is desirable
17. Ideally project management qualification such as PRINCE2 or PMP and Salesforce certifications or equivalent experience would be highly regarded.
What’s in it for you
18. We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including:
19. Generous holiday allowance plus bank holidays
20. A discretionary Bonus
21. Competitive Contributory Pension
22. Share-save Scheme
23. Various health benefits
24. Wellbeing support programmes
25. A range of Group Discounts
26. Cycle to Work Scheme
27. Financial support services
28. And plenty more!
Closing date: 24thJuly 2025Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.Our core values which are essential to our success are:Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.