Job Overview
We are recruiting a Learning and Development Administrator to support BDO’s Shared Service Centre (SSC). The role involves providing support for the overall Professional Qualifications (PQ) Group service delivery, ensuring the needs of internal customers and service level agreements (SLAs) are met.
This position reports to the Learning and Development Team Leader and requires close collaboration with the Professional Qualifications and SSC L&D teams to manage central administration and analyze the learning offering.
Responsibilities
• Support the SSC team in delivering services to BDO’s external‑facing members.
• Manage the central administration of the learning program.
• Enable analysis of the learning offering and produce reports.
• Maintain strong relationships and effective communication with senior managers, directors, and BDO partners.
Qualifications & Skills
* Experience working with learning management systems.
* Experience with external vendors, billing, invoicing, and service level agreements.
* Excellent IT and Excel skills.
* Strong stakeholder engagement and collaborative working experience, preferably within a Centre of Excellence model.
* Experience with learning analytics and interpreting data to produce meaningful reports.
* Stakeholder management skills demonstrating appropriate gravitas and credibility.
Attributes
Proactive work ethic, self‑management, teamwork, and strong communication with senior stakeholders.
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