We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve invested heavily in our data and technology capabilities over the past few years and nurture our 4Cs culture. We are proud of our journey and know that our continued success relies on the contributions of talented colleagues.
We provide insurance for over four million customers, yet stronger opportunities await. The fact you’re reading this job advert means we’re keen for you to learn more about #lifeatHD – and we hope you’ll join us to share in the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100 % sure, we would love to hear from you.
We are now looking for a Senior Business Analyst to join our Data team, playing a key role in unlocking value through data‑driven decision‑making and supporting complex, business‑critical initiatives.
You’ll be joining a domain that operates at the intersection of business change and technology delivery, responsible for translating complex business needs into clear, testable, technically precise requirements.
The role plays a key part in enabling high‑quality solution design, working closely with engineering, architecture, QA and platform teams, while ensuring business outcomes, regulatory requirements and customer impacts are fully understood and traceable.
The internal customer you support is central to driving profitable growth, while protecting both customers and the business through strong risk management and data‑led decision‑making across areas such as pricing and affordability. They operate within a regulated environment, requiring robust and auditable decision‑making.
You’ll be part of a scrum team delivering changes that are often interdependent; collaboration across multiple systems and teams is essential to unlock full business value.
What you will do
* Translate complex business needs into clear, structured and testable requirements
* Work closely with developers, architects and QA to ensure solutions are feasible and well understood
* Collaborate with stakeholders to ensure technical solutions are clearly communicated back in business terms
* Support end‑to‑end traceability from business objectives to technical solutions and test validation
* Analyse and document data flows, APIs, integrations and service interactions
* Contribute to solution design by understanding architecture diagrams and technical intent
* Ensure solutions consider resilience, scale, performance and regulatory compliance
Collaboration
* Business stakeholders to translate needs into actionable requirements and play back solutions clearly
* Developers and technical leads to validate feasibility and clarify delivery detail
* Solution architects to support and challenge design decisions
* QA teams to ensure requirements support effective testing
What we are looking for
* Strong experience in translating business requirements into technical deliverables
* Ability to manage complex, competing stakeholder needs
* A naturally curious and analytical mindset focused on understanding root cause
* Excellent communication skills across both technical and non‑technical audiences
* Proven experience documenting complex processes, integrations and system behaviour
* Comfortable working across multiple systems, data flows and integration points
* Experience working in fast‑paced, agile environments
Technical & Domain Experience
Essential
* APIs, integrations and data services
* Microservices and distributed systems
* Data flow analysis and traceability
* Working with technical teams on solution delivery
Nice to have
* Experience with the Guidewire ecosystem
* Exposure to event‑driven or service‑oriented architectures
API & Integration Skills
* Understanding API structures (requests, responses, payloads, error handling)
* Ability to interpret JSON payloads
* Awareness of service dependencies and data flows
Microservices & Architecture
* Understanding service boundaries and responsibilities
* Awareness of orchestration vs delegation patterns
* Considering downstream impacts across systems
Data & Journey Understanding
* Data persistence vs transient enrichment
* Tracking how data evolves across journeys
* Understanding phase‑based behaviour (e.g. Quote, Renewal)
Non‑Functional Thinking
* Error handling and fallback strategies
* Performance, resilience and scalability considerations
* Logging, auditability and data retention
Cloud & Platform Literacy
* Azure‑based microservices (conceptual understanding)
* Platforms such as Cosmos DB, Snowflake, Kubernetes
* Ability to interpret solution architecture diagrams
What we offer
* Attractive salary based on experience (pay reviews completed each year)
* Flexible working – a hybrid approach with options for office and home days
* Competitive bonus scheme – eligible for the annual 4Cs performance bonus, usually paid in March
* Physical wellbeing support – funding to claim everyday health care through a healthcare cash plan
* Financial wellbeing – 4× salary life assurance and income protection at no extra cost, pension contribution match up to 10 %, plus discounts and cashback offers
Equality & Diversity
Hastings is an equal opportunities employer that treats people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital/family status. We have a thorough referencing process, which includes credit and criminal record checks. If you require reasonable adjustments during the recruitment process, we encourage you to let us know – our recruitment team will provide support to ensure a fair and accessible experience for all.
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