Brand and Device Educator
Reports to: Senior Brand and Device Educator
Location: Field-based (South with flexibility to travel nationally ad hoc)
Package: Competitive salary + annual bonus + car allowance
About Healthxchange:
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
About the role:
We’re looking for a driven and dynamic Brand and Device Educator to deliver training and support across leading skincare and device brands, including Medik8, Jan Marini Skin Research, Epicutis, and jane iredale (where applicable). You’ll lead training initiatives, support brand and device trainers, and provide clinical education to both healthcare and beauty professionals. As a confident brand ambassador, you’ll help enhance product and treatment knowledge, and play a key role in supporting business development through impactful education.
Responsibilities:
* Act as an engaging trainer withing the brand and device team, to ensure that training delivery is standardized and education KPIs are successfully achieved.
* Deliver engaging, in depth, up to date content in all relevant brands/devices ensuring all delegates feel confident to offer treatments in an appropriate setting.
* Manage schedule appropriately to respond to all account needs and support business development in relevant brands because of cohesive workflow.
* Achieve premium account support by offering educational support that is accessible and ensures a positive patient experience.
* Follow up after training with required data input into relevant systems.
* Ensuring all training feedback, reporting and relevant administration is actioned.
* Prioritise to ensure training feedback is recorded after training delivery.
* Input all relevant training data, to ensure effective reports can be pulled. Highlight any gaps highlighted via reporting.
* Raise and take agreed steps in terms of actions required to ensure a solution focused working approach.
* Maintain and develop the use of Brands and Devices through educational delivery and in clinic support
* Workalongside business development managers to ensure reasonable clinical needs are supported.
* Develop, maintain and create relevant educational content across all relevant functions within the business.
* Achieve clear and concise learning flows by ensuring clear objectives are set for all relevant sessions.
* Identify and create further supportive learning tools where required.
* Support the marketing function of the business to help build product/device awareness.
* Attend and potentially present at external and internal meetings/conferences as necessary to perform own duties and aid business development via a variety of mediums.
* Be aware of competitor developments, activity and feedback relevant information to management.
Creating relevant analysis tools may be required in some instances.
* Carry out additional and ad hoc duties as and when required to fulfil the duties above or as requested by the management of the company.
* Ensure a high level of relevant knowledge, techniques and skills through self-learning & attending organised events.
Requirements:
Essential
* Aesthetic in clinic experience
* Relevant Device experience (in at least 2 types of technology e.g. Laser and RF)
* Training Experience: delivery and content creation
* High standards of customer communication, in clinic support and content production/delivery
* Ability to meet deadlines, maintain accuracy and ensure business needs are responded to
* Proven account management from a commercial or educational standpoint
* Efficient IT experience
Desirable
* Medik8 Experience
* Jan Marini experience
* Needling experience
* Laser training experience
* Clean drivers licence
* Experience with sales force and relevant software
Benefits
Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.
Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.
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