Join to apply for the QI Analyst role at NHS Business Services Authority
Join to apply for the QI Analyst role at NHS Business Services Authority
NHS Business Services Authority provided pay range
This range is provided by NHS Business Services Authority. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for a Quality Information Analyst to join the Health Exemption Services team who will be responsible for extracting, analysing and presenting complex data to internal and external customers, tailoring outputs to the diverse needs of different audiences and providing advice and insight to support business decisions. The post holder will be expected to deliver analytical products required to support the reporting of management information and insight alongside producing and maintaining the reporting suite that delivers quality information to the services above
Flexible working arrangements are part of the role, and the role can be worked from home or in the office. The successful individuals can be based in Newcastle. There may be a requirement on occasion to work from the office.
What do we offer?
* 27 days leave (increasing with length of service) plus 8 bank holidays
* Flexible working (we are happy to discuss options such as compressed hours)
* Active wellbeing and inclusion networks
* NHS Car lease scheme
* Access to a wide range of benefits and high street discounts
Main duties of the job
As a Quality Information Analyst within HCS, you will be responsible for;
* extracting analysing and presenting complex data to internal and external customers
* tailoring data outputs to diverse needs of different audiences
* providing advice and insight to support business decisions
* delivery of analytical products for reporting management information and insight
* producing and maintaining the reporting suite that delivers quality information to all of HCS
* Supporting analytical tasks for the wider NHSBSA, if required
The ideal candidate will;
* Be proactive, personally motivated with good organisational skills.
* Be a flexible and committed team player with the ability to use own initiative.
* Be able to work on multiple activities in a changing environment.
* Have an in-depth specialist knowledge of information and quality analysis through relevant qualification(s) or acquired through training or relevant on the job experience.
* Have experience in a post involving data collection, validation and analysis.
* Be able to critically appraise and interpret complex data and advise on actions based on the comparison of a range of options.
* Have the ability to present information to a variety of audiences with varying levels of understanding.
* Have experience of advising and supporting business areas to gain more insight and value from data.
This is a great role for any analyst looking to help make data informed decisions that will greatly benefit the users of our services/schemes.
About Us
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.
We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.
We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.
Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!
Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Job Description
In this role, you are accountable for:
* Ability to handle large datasets with a clear understanding of how to clean, process, analyse, and visualise data.
* Responsible for the access and development of systems to collect, collate, analyse and retain all forms of quality, financial and management information.
* Deliver a high quality information and analysis service to support and underpin information needs.
* Conduct advanced analysis, interpretation and presentation of complex data and information to support decision making and make recommendations for improvements and efficiencies for Citizen Services and, when requested, the wider business and external customers. To use data derived from analysis of systems to provide customer insight and feedback in order to create improvements.
* Ability to use business tools to interrogate, analyse and present data in an effective and informative manner.
* Build fully documented analysis, reports and dashboards for use by external customers to required specifications. Ensure that accompanying notes and definitions are regularly reviewed and updated where appropriate.
* Decide on the best methodology to analyse, investigate and resolve complex analytical queries or problems where there is a range of solutions or analyses.
* Communicates complex and at times sensitive data and analysis effectively at all levels to both technical and non-technical audiences both verbally and in writing. Ensuring the information provided is accessible and understandable to a wide audience and conforms to high standards
* Plan and organise own workload and manage activities or projects requiring formulation or adjustment.
* Delivers timely and targeted suite of reports in a robust method, which analyse trends over time, shows comparisons of data and encompasses appropriate statistical methods and forecasts of performance. Ensures the accurate delivery of all commentary which forms part of quality information.
* Produces fully documented information and analysis to satisfy both routine and ad hoc reports to senior management and other business areas when required, in line with business needs. This includes being responsible for ensuring action of forwarded requests relating to Freedom of Information, Parliamentary Questions and Subject Access Requests from the governance team.
* Provide analyses to support development and refinement of metrics and reports to highlight trends, identify outlier behaviours within the data sets and risks within NHS services.
* Represents the organisation as a data/business expert with internal and external customers. Provides ad-hoc support to the management team, where specialist skills/input is required.
* Maintain and adapt the web-based electronic reporting system environment in line with customer requirements.
* Supports training and advice across the relevant services in relation to the appropriate usage and understanding of quality information.
* Ensure the integrity of the data and all reports and information requests are quality checked in conjunction with business experts and statisticians, where appropriate.
* Works collaboratively with a diverse range of customers/users within the Organisation, the NHS and external organisations to define and develop new information products, enhance existing information provision and support target monitoring work.
* Make use of available IT to automate tasks where appropriate.
* Participate in user acceptance testing for new or changed information systems.
* Undertakes periodic validation checks of performance and management data to ensure quality, integrity and accuracy.
* Works flexibly with colleagues utilising their relevant skills and experience to fully understand the complexities of different services.
* Assists with both long and short term planning within own work area.
* Responsible for positively achieving team and personal objectives in accordance with ORO.
* Line manager duties including appraisals, performance reviews, disciplinaries and authorising expenses.
* Lead by example setting and promoting the highest standards of behaviour across the department. This will be in line with the NHSBSA values and behaviours
* Will undertake such other duties as may be required commensurate with grade, training and experience.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Government Administration
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