Job Summary
We are seeking a dedicated and detail-oriented Property Manager to oversee the daily operations of our property helpdesk. The ideal candidate will possess strong organisational skills, excellent communication abilities and a proactive approach to their work. The ideal candidate will manage our network of contractors in delivering repairs and maintenance at our client's buildings.
Responsibilities
* Respond to client enquiries for repairs via our Computer Aided Facilities Management (CAFM) system and by telephone.
* Booking in and scheduling maintenance visits.
* Manage contractors via our CAFM system and by telephone.
* Troubleshoot maintenance and repair issues, working with our technical team.
* Coordinate maintenance requests and liaise with contractors to ensure timely repairs are completed.
* Attend regular client meetings either in person or remotely.
* Provide excellent phone etiquette when communicating with clients and contractors.
Qualifications
* Previous office experience is essential, with a strong background in administrative roles preferred.
* Experience working on a fast paced Help Desk or within a Call Centre desirable.
* Strong organisational skills with the ability to manage multiple tasks simultaneously while maintaining attention to detail.
* Excellent verbal and written communication skills, demonstrating professionalism in all interactions.
* A proactive approach to problem-solving and a commitment to delivering outstanding customer service.
* Ability to be on call 24/7, 1 week in 6.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Gym membership
* On-site parking
* Referral programme
Ability to commute/relocate:
* Deeside CH5 2UA: reliably commute or plan to relocate before starting work (required)
Experience:
* Property management: 1 year (preferred)
Work Location: In person