🚨 Lead Service Desk Engineer | £65K–£70K | Hybrid (LEEDS) 🚨
We’ve just partnered with one of the biggest tech names in global sports betting 🎯 and they’re on the hunt for a Lead Service Desk Engineer to be a core part of their Leeds team!
🧠 This one’s for the IT leaders who don’t just solve problems, they build teams, shape processes, and bring keep operations running smoothly at scale.
💡 What’s in it for you?
* £65K–£70K 💰
* Hybrid working (1x per week in Leeds office)🏡
* True ownership of the UK/EU service desk strategy 🛠
* Leading and mentoring a high-performing Service Desk team🤝
* Plenty of room to grow and make your mark 📈
* Diverse and international culture embracing the global community 🌍
🧰 What you’ll need:
* Experience leading a busy, multi-region IT Service Desk
* Strong knowledge of Windows 10/11, M365, Active Directory, Azure AD, and ServiceNow
* ITIL Foundation (v4 preferred)
* Excellent comms + a calm, methodical approach to incidents
* Comfortable managing SLAs, KPIs, and working across departments
🛎 You'll be the go-to for incident management, SLA delivery, and service excellence across a complex, fast-moving environment, think high volume, high energy, and big tech impact 🔥
Got a background leading Service Desk teams, Infrastructure management in scale-up or enterprise environments? Know your ITIL from your elbow? 🤓
Apply with your CV and Let’s discuss👇
📧 h.streeton@g-digital.co.uk
📱 07368 458897