JOIN OUR 5 STAR SPA TEAM
We are seeking a passionate and professional part time Spa Therapist to deliver exceptional guest experiences through high-quality spa and beauty treatments tailored to individual needs. You will create a relaxing environment, provide personalised care, and confidently promote spa treatments and retail products while maintaining the highest standards of service and professionalism.
Accountabilities
Guest Experience & Service
* Deliver exceptional five-star guest service in line with hotel standards.
* Create a warm, relaxing, and personalised spa experience for guests.
* Conduct guest consultations and provide tailored treatment recommendations.
* Build positive guest relationships to encourage repeat business and loyalty.
Treatments & Technical Responsibilities
* Perform a range of massage and beauty treatments to a high professional standard.
* Provide aftercare advice and recommend suitable treatments and products.
* Maintain treatment rooms and equipment to spa hygiene and presentation standards.
Sales & Operations
* Promote spa treatments, packages, and retail products confidently.
* Support reception duties including bookings, enquiries, and payments.
* Maintain accurate guest records and follow spa operational procedures.
Health, Safety & Hygiene
* Maintain excellent cleanliness, hygiene, and sanitisation standards.
* Follow all health and safety regulations and spa procedures.
Personal Qualities
* Passionate about customer service and creating memorable guest experiences.
* Professional, warm, and personable with excellent communication skills.
* Well-organised, flexible, and able to work both independently and within a team.
* Maintains exceptional grooming and presentation standards.
Knowledge, Experience & Qualifications
* Previous experience in a similar role within a luxury spa environment.
* NVQ Level 3 in Beauty Therapy (or equivalent) or working towards it.
* Skilled in massage therapies, facials, manicures, and pedicures.
* Flexible to work evenings, weekends, and public holidays as required.
Benefits & Rewards
* Competitive hourly rate, based on experience
* Employee discount on dining and stays
* On-site parking
* Complimentary staff meals and uniform
* Monthly Employee of the Month recognition
* Gratuities (shared, monthly through Tronc)
* Comprehensive training and clear opportunities for progression within the department.
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