BettingJobsare currently seeking aCustomer Service Advisorto join the team of an established iGaming company based in Liverpool. In this role, you will be responsible for resolving enquiries, protecting players, ensuring compliance, and driving engagement.
Responsibilities:
1. Respond to Player contacts across calls, chat, email, and back office in line with service standards.
2. Maintain accurate and compliant player records in all systems to ensure seamless support by any member of the team.
3. Resolve complex escalated issues effectively, following our complaints and escalation procedures.
4. Safeguard player data in full compliance with GDPR, security policies, and internal controls.
5. Keep up to date and apply relevant regulatory obligations, highlight gaps in your knowledge, whilst escalating relevant player and procedural matters
6. Promote responsible play, signposting to appropriate responsible gambling products and services, escalating internally with specific concerns.
7. Work collaboratively with colleagues across the business to resolve queries, meet service levels, and deliver consistent experiences.
8. Spot opportunities to retain and engage players.